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    Client Services Coordinator - Raleigh, United States - Nextaff Raleigh

    Nextaff Raleigh
    Nextaff Raleigh Raleigh, United States

    4 days ago

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    Description

    Job Description

    Job Description

    Client Services Coordinator

    Monday - Friday, 9AM - 5PM

    Hybrid Position (T/TH in-office)

    Pay: $18/hr.

    Contract Position through February/March 2025

    The Client Services Coordinator works closely with the designated CS team overseeing our client accounts. This role is responsible for supporting various aspects of the candidate and worker experience.

    Essential Functions:

    • Manage a high volume of calls and email inquires
    • Average 20-40 calls daily
    • Extend contingent offers to qualified candidates
    • Coordinate with onboarding team to provide background check updates to candidates, while contributing to strong and consistent candidate engagement
    • Follow standard operating procedures for client processes and update internal/HRIS systems accordingly
    • Assist contingent workers in starting their assignment
    • Check-ins with contingent workers
    • Monitor and manage timecard submittals in VMS tool
    • Assist in updating personal information in internal HRIS
    • Coordinate with payroll team for timecard/pay concerns
    • Coach contingent workers on performance, attendance, and any other behavioral concerns
    • Notify contingent workers of assignment termination
    • Communicate with client stakeholders via email, phone, video meetings, etc.
    • Manage offboarding for contingent workers including equipment return updates
    • Assist other team members and/or support other accounts as needed
    • Perform other duties as assigned

    Required Knowledge, Skills, and Experience:

    • High School Diploma/GED required
    • Customer service experience
    • Experience utilizing Excel, Outlook, and other Microsoft Office products
    • Strong work ethic and ability to work in a fast-paced, rapidly changing environment
    • Excellent written and verbal communication
    • Strong organizational and time management skills
    • Must have reliable internet connection and comfortable using personal cell phone for business purposes
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