Daniel Pastore

FedRFP

Business Development Analyst| 2022-Present

• Develop and implement strategies to improve client position in response to the appropriate government solicitations
• Research and develop market-entry and market expansion strategies.
• Network and initiate discussions between partners in the private sector and government.

Responsible for holding client meetings, generate discussions about current market status, and direction in which client should go

ENTERPRISE HOLDINGS                                            World's largest car rental company and industry leader in mobility and technology

Assistant Branch Manager | 2021-2022

• Worked with Branch Manager overseeing daily operations for the branch creating strategies to exceed KPI/metrics goals for Operating Profit (Income-Expenses), Net Other (IPC-C&I), Days Earned % (cars on rent/cars in the fleet), and the Break-Even Point (IPC-OP) for the branch.
• Responsible for daily logistics, fleet planning, and utilization, building and maintaining customer and account relationships, and marketing to new accounts to ensure fleet growth.
• Spearheaded process and operational changes within the branch to optimize profits. 
• Managed and coached 2 branch employees to increase branch sales by providing a high level of customer service, understanding, communicating, and using a 4-step sales process. 
• Managed a fleet of 150+ cars, including vehicle maintenance and repairs, preventative maintenance, manufacturers' recalls, breakdowns, and accident damage.
• Pulled metrics from the data warehouse in multiple sales areas using Excel to create averages and summaries to identify strengths and weaknesses in sales types.
• Analyzed customer disputes regarding money owed by pulling data about their specific contract and calculating the amount, handling all disputes that may arise.
• Hold monthly goal meetings with employees to ensure that everyone stays on target and achieves the set goals.

Management Assistant / Management Trainee | 2020-2021

• Oversaw operations and business strategies for 3 three different locations, optimizing operations flow to increase profitability while providing a consistent standard of customer service.
• Managed a team of 4 Management Trainees, ensuring product availability and quality of ~350 car fleet while meeting the organizational level standards and regulations.
• Used the income statement data to create Microsoft Excel and PowerPoint reports that reflect cost per car, income per car, cost per employee, and revenue from sales.
• Identified which vehicles require preventive maintenance by searching for maintenance dates or maintenance flags in the databases. 
• Facilitated employee development and coaching through software, sales techniques, professional attire, and customer 
• Collaborated and marketed with body shops, insurance companies, and smaller corporate businesses securing 2 new accounts.

GUARD INSURANCE (part of Berkshire Hathaway)         Provides property and casualty insurance coverage across the United States

Property and Casualty Claims Adjuster | 05/2019-01/2020

• Investigated, analyzed, and determined the extent of insurance companies’ liability for ~300 active claims at a time related to personal casualty or property loss/damages throughout 34 states and different time zones. 
• Consistently maintained a 90% claim closing ratio, customer service consistency with regards to performance reviews.
• Executed a Quality Consistency Project, which implemented process controls to improve file quality consistency from 65% to 90% accuracy

TECHNICAL SKILLS

Access | Advanced Excel | Basic SQL | Carfax | Desire 2 Learn | Ecars 2.0 Renting Systems | Email Marketing Software | MS Office Suite | MS Teams | Odyssey Computer Systems | One Note | Oracle | Ralph 1.0 Inventory/Income and Expense program | Salesforce | SAP | SharePoint | Skype | Web Applications | WebEx | Workday | Zoom

MBA → Information Systems