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    Client Services Coordinator - Raleigh, United States - SPECTRAFORCE

    SPECTRAFORCE
    SPECTRAFORCE Raleigh, United States

    1 week ago

    SPECTRAFORCE background
    Description

    SPECTRAFORCE is comprised of multiple globally operating companies. We are one of the fastest-growing and largest US staffing, technology, and consulting organizations servicing over 120 mid-to-large-scale clients in North America and India within the Technology, Financial Services, Insurance, Healthcare, Pharmaceutical, Life Sciences, Telecom, and Utility industries. A diversity-owned firm, SPECTRAFORCE is built on the concept of human connection, defined by its branding tagline NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so its staff and clients can reach their highest potential. Read more at

    Job Summary: The Client Services Coordinator works closely with the designated CS team overseeing our client accounts. This role is responsible for supporting various aspects of the interview process, including assessing candidates qualifications and suitability for open positions, and making hiring recommendations.

    A Day in the Life:

    • Conduct candidate phone and/or video screenings, interview prep and debrief, as well as coaching of candidates
    • Coordinate with onboarding team to provide background check updates to candidates, while contributing to strong and consistent candidate engagement
    • Follow standard operating procedures for client processes and update internal/HRIS systems accordingly
    • Assist with coordination of interview days and job fairs
    • Create interview packets and review interview schedules
    • Facilitate negotiations of pay and margins based on candidates and clients expectations
    • Track and monitor client metrics to determine creative ways to improve processes for success
    • Seek out prospective business opportunities with existing clients.
    • Utilize direct manager contacts to coordinate meetings for hiring managers to engage with account executives.
    • Foster strong relationships with key stakeholders within existing accounts to understand their evolving needs.
    • Act as a liaison between clients and internal teams to ensure seamless service delivery.
    • Collaborate closely with the client services team to identify opportunities for revenue growth within existing accounts
    • Independently review and qualify candidate resumes based on qualifications gained during client intake calls
    • Conduct quality audits of delivery-team work performance to determine effectiveness of communication and areas of improvement
    • Assist other team members and support other accounts as needed
    • Perform other duties as assigned

    Required Knowledge, Skills, and Experience:

    • High School Diploma/GED required
    • Customer service experience
    • Experience utilizing Excel, Outlook, and other Microsoft Office products
    • Strong work ethic and ability to work in a fast-paced, rapidly changing environment
    • Excellent written and verbal communication
    • Strong organizational and time management skills

    Preferred Requirements:

    Bachelors degree or equivalent experience

    • Experience with global teams

    Physical Requirements:

    • Prolonged periods sitting at a desk and working on a computer in close range (75-90% of time spent on computer and phone)
    • Must be able to lift up to 10 pounds occasionally

    Travel Requirements:

    • May be required to travel to client sites, up to 10% of the time

    Additional Requirements

    • Must have reliable internet connection and comfortable using personal cell phone for business purposes
    • This position is full-time and requires working after hours, as needed, to accommodate client needs. May be required to monitor and occasionally reply to emails on weekend.

    SPECTRAFORCE Technologies, Inc. is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require a reasonable accommodation.

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