Jobs
>
Raleigh

    Patient Service Coordinator - Raleigh, United States - Atrium Health Wake Forest Baptist

    Atrium Health Wake Forest Baptist
    Atrium Health Wake Forest Baptist Raleigh, United States

    3 weeks ago

    Default job background
    Description

    FLSA Status:
    Nonexempt


    Original Date:
    February 2013


    Last Revision:
    February 2019


    JOB SUMMARY:
    Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously answers the phone and processes the patient's request in as timely a manner as possible. Responsible for accurate and complete messaging regarding appointments or requested information. Requires excellence in customer service and telephone etiquette.

    A regionalized supervisor will be available in the event of escalation of issues that are outside of the PSC's knowledge base.


    EDUCATION/EXPERIENCE:


    High school diploma or GED equivalent with one year office or clerical work experience in a direct customer service role.

    Experience working in high volume, fast-paced environment, answering phones and utilizing electronic messaging required. Medical terminology preferred. Bilingual in Spanish preferred.


    LICENSURE, CERTIFICATION, and/or REGISTRATION:
    Satisfactory score on a departmental data entry test required.


    ESSENTIAL FUNCTIONS:
    Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments.

    Follows departmental policies and procedures to assure completeness and accuracy of registration data. Ensures accurate billing and statistical information and maintains accurate authorization records.

    Coordinates with co-workers to accomplish departmental work assignments. Strives to meet or exceed target for abandoned call rates.


    Ensures coordination of patient care and flow of information by promptly screening calls, delivering clear and concise messages to appropriate party, appropriately documenting patient scheduling information, and effectively communicating with ambulatory clinical departments.


    Ensures coordination of patient care documentation by assisting with completion of forms following established guidelines, maintaining current knowledge of insurance documentation and authorization requirements, and obtaining referring clinic documentation.


    Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizing problems and determining possible solutions.

    Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly.

    Performs other position related duties as assigned.


    SKILLS/QUALIFICATIONS:
    Excellent oral and written communication skills
    Ability to perform multiple tasks simultaneously
    Demonstrates ability to resolve consumer problems under stressful conditions
    Ability to stay positive in demanding situations
    Ability to develop and maintain professional, service oriented relationships with patients, physicians, co-workers and supervisors


    WORK ENVIRONMENT:
    Medical office environment


    PHYSICAL REQUIREMENTS:
    0% to 35% - N/A

    35% to 65% - Activity: Standing, Walking, Sitting, Bending, Reaching with arms, Finger and hand dexterity

    65% to 100% - Activity: Talking, Hearing, Seeing, Lifting, carrying, pushing and or pulling: 20 lbs. maximum, 50 lbs. maximum, 100 lbs. maximum

    #J-18808-Ljbffr
  • Hoffman & Hoffman

    Service Coordinator

    2 weeks ago

    Hoffman & Hoffman Raleigh, United States

    Job Title: · FLSA Status: · Reports to: · Service Coordinator · Full Time, Non-Exempt, eligible for overtime · Service Manager · Position Purpose: The Service Coordinator will provide customer service and high-level administrative support to the Service Technicians by taking an ...

  • Fast Lane Consulting and Education Services, Inc.

    Services Coordinator

    2 weeks ago

    Fast Lane Consulting and Education Services, Inc. Raleigh, United States Part time

    Job Description · Job DescriptionPosition Overview: Fast Lane Consulting and Education Services, Inc. is seeking a highly organized and detail-oriented individual to join our team as a part-time Services Coordinator. This role will primarily involve providing administrative suppo ...

  • Hoffman & Hoffman Inc

    Service Coordinator

    1 week ago

    Hoffman & Hoffman Inc Raleigh, United States

    Job Description · Job DescriptionJob Title: · FLSA Status: · Reports to: · Service Coordinator · Full Time, Non-Exempt, eligible for overtime · Service Manager · Position Purpose: The Service Coordinator will provide customer service and high-level administrative support to the ...

  • State of North Carolina

    Judicial Service Coordinator

    1 week ago

    State of North Carolina Wake County, United States

    The following posting is for TWO vacant JSC positions in Wake County; position number and position number A Judicial Services Coordinator (JSC) usually works in or near the courthouse. A JSC is frequently in court and will involve Coordinator, Service, Monitoring, Retail, Educati ...

  • Banfield Pet Hospital

    Client Service Coordinator

    1 week ago

    Banfield Pet Hospital Raleigh, United States

    Client Service Coordinator needed for Banfield Pet Hospital in Brier Creek, NC · SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in term ...

  • WakeMed

    Guest Services Coordinator

    3 weeks ago

    WakeMed Raleigh, United States

    About WakeMed: · Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For mor ...

  • Banfield Pet Hospital

    Client Service Coordinator

    2 weeks ago

    Banfield Pet Hospital Raleigh, United States

    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clien Client Service, Coordinator, ...

  • SPECTRAFORCE

    Client Services Coordinator

    1 week ago

    SPECTRAFORCE Raleigh, United States

    SPECTRAFORCE is looking for an energetic and driven Client Services Coordinator to join our growing team in Raleigh. · The Client Services Coordinator will work closely with the designated CS team overseeing our client accounts. This role is responsible for supporting various asp ...

  • SPECTRAFORCE

    Client Services Coordinator

    3 weeks ago

    SPECTRAFORCE Raleigh, United States

    SPECTRAFORCE is comprised of multiple globally operating companies. We are one of the fastest-growing and largest US staffing, technology, and consulting organizations servicing over 120 mid-to-large-scale clients in North America and India within the Technology, Financial Servic ...

  • Kane Realty Corporation

    Tenant Services Coordinator

    1 week ago

    Kane Realty Corporation Raleigh, United States

    Tenant Services CoordinatorWho We Are:At Kane Realty Corporation, we pride ourselves in taking an innovative approach to creating a sense of home and community for our residents, thus enhancing value for our investors. We are committed to providing an unrivaled customer experienc ...

  • State of North Carolina

    Judicial Service Coordinator

    1 week ago

    State of North Carolina Raleigh, United States

    The following posting is for TWO vacant JSC positions in Wake County; position number and position number · A Judicial Services Coordinator (JSC) usually works in or near the courthouse. A JSC is frequently in court and will involve significant contact with members and officials ...

  • Paul Mitchell Schools

    Service Desk Coordinator

    2 weeks ago

    Paul Mitchell Schools Raleigh, United States

    Paul Mitchell The School Raleigh is seeking a qualified Service Desk Coordinator to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning en ...

  • Paul Mitchell Schools

    Service Desk Coordinator

    3 weeks ago

    Paul Mitchell Schools Raleigh, United States

    Paul Mitchell The School Raleigh is seeking a qualified Service Desk Coordinator to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning en ...

  • Centene Corporation

    Service Coordinator II

    3 weeks ago

    Centene Corporation Raleigh, United States

    You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. ...

  • Paul Mitchell Schools

    Service Desk Coordinator

    1 week ago

    Paul Mitchell Schools Raleigh, United States

    Job Description · Job DescriptionPaul Mitchell The School Raleigh is seeking a qualified Service Desk Coordinator to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates ...

  • Kestra Financial Independent Advisor

    Client Service Coordinator

    1 day ago

    Kestra Financial Independent Advisor Raleigh, North Carolina, United States Permanent

    The Client Service Coordinator is critical to providing superior client experience. This position utilizes excellent customer service, attention to detail, and time management skills · • Supports Financial Advisor/Senior Client Service Associate of a large book of business includ ...

  • SPECTRAFORCE

    Client Services Coordinator

    3 weeks ago

    SPECTRAFORCE Raleigh, United States

    SPECTRAFORCE is comprised of multiple globally operating companies. We are one of the fastest-growing and largest US staffing, technology, and consulting organizations servicing over 120 mid-to-large-scale clients in North America and India within the Technology, Financial Servic ...

  • SPECTRAFORCE

    Client Services Coordinator

    1 week ago

    SPECTRAFORCE Raleigh, United States

    SPECTRAFORCE is looking for an energetic and driven Client Services Coordinator to join our growing team in Raleigh. · The Client Services Coordinator will work closely with the designated CS team overseeing our client accounts. This role is responsible for supporting various asp ...

  • SPECTRAFORCE

    Client Services Coordinator

    1 week ago

    SPECTRAFORCE Raleigh, United States

    SPECTRAFORCE is looking for an energetic and driven Client Services Coordinator to join our growing team in Raleigh. · The Client Services Coordinator will work closely with the designated CS team overseeing our client accounts. This role is responsible for supporting various as ...

  • Nextaff Raleigh

    Client Services Coordinator

    2 weeks ago

    Nextaff Raleigh Raleigh, United States

    Job Description · Job DescriptionClient Services Coordinator · Monday - Friday, 9AM - 5PM · Hybrid Position (T/TH in-office) · Pay: $18/hr. · Contract Position through February/March 2025 · The Client Services Coordinator works closely with the designated CS team overseeing our c ...