Jose Zacharias

• Application Support Engineer & Developer with Business Domain Experience in Telecom and Retail sectors.
• Handled application support for CRM/ERP applications to solve client’s issues related to end-to-end data integration across multiple systems, application stability, performance and worked on Incident Management with stringent SLAs. 
• Experienced in configuring Oracle Siebel CRM application to cater to client requirements using Scripting, Business Services, Workflows, and EAI.
• Completed multiple Trailhead trails and have hands-on experience in Salesforce CRM.
• Extensive hands-on expertise in Microsoft Excel capabilities and Excel VBA for solving data integration issues.
• Worked as a Team Lead responsible for end-to-end delivery of client requirements. Handled requirement gathering, impact analysis, estimation, costing, development, testing, and production support.
• Built batch jobs and interfaces with batch architecture, SQL, PL/SQL, Control-M, SFTP and UNIX & Linux shell scripting to support bulk data handling.
• Expertise in analyzing data in XML/XSD/CSV/JSON formats.
• Knowledge of UI/UX languages such as HTML, CSS, JavaScript, and jQuery.
• Experienced in SQL and PL/SQL procedures.
• Excellent Communication and interpersonal skills with proven abilities in solving problems.
• Proficient in both Agile Sprint, Kanban, and Waterfall software development lifecycle 
• Won awards from Infosys and the client for exceptional performance.

Rajagiri School of Engineering and Technology (M.G. University), Kerala, India                2009 – 2013 Course: Bachelor of Technology in Computer Science & Engineering