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    Professional Service Delivery Coordinator - Los Angeles, United States - Gainwell Technologies

    Gainwell Technologies
    Gainwell Technologies Los Angeles, United States

    3 weeks ago

    Default job background
    Description

    Professional Service Delivery Coordinator - Remote

    Date:
    Jan 6, 2022


    Location:
    Any city, CA, US, 99999

    Req ID:

    7365


    Summary

    Job Description

    Essential Job Functions

    • Individual familiar with Fieldglass (Smart Labor) capable of managing profiles, interfacing with MSP, tracking and reporting on current state demand and able to work in fast pace environment and respond timely and professionally to assist in problem resolution working with diverse personalities and at all levels within organization.
    • Excellent communication and organizational skills required.
    • Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
    • Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments.
    • Maintains records of account specific service problems and assists in prioritizing work requests. Identifies process changes or adjustments and escalates same.
    • Maintains records of expenditures to ensure compliance with approved budgets.
    • Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
    • Assists in identifying service improvements to increase customer satisfaction.
    • Ensures delivery of projects meet client and company expectations and needs.

    Basic Qualifications

    • Bachelor's degree or equivalent combination of education and experience
    • Bachelor's degree in business administration, engineering, information systems or related field preferred
    • Three or more years of support services or project or program experience
    • Experience working with the technology industry
    • Experience working with company products and operating systems

    Other Qualifications

    • Project management skills
    • Analytical and problem solving skills
    • Basic accounting skills
    • Interpersonal skills to interact with customers and team members
    • Organization and time management skills
    • Communication skills
    • Ability to work in a team environment
    • Willingness to travel

    Work Environment

    • Office environment

    Job Description

    Qualifications

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