Delivery Scheduling Coordinator - Whittier, United States - California Specialty Pharmacy

California Specialty Pharmacy

Verified Company

Whittier, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As a Scheduling Coordinator you'll be responsible of answering high volume phone lines, Heavy data entry; Calling out to schedule medication deliveries directly to patients home and MD offices.

Work closely with referring MD offices and all operations team to provide timely service to patients. Team player and positive attitude is a must. Must have excellent Customer Service skills. Other task as assigned by Supervisor.

REQUIRED EDUCATION/TRAINING/PROFESSIONAL EXPERIENCE - CUSTOMER SERVICE REPRESENTATIVE:

High School degree or equivalent G.E.D required
Medical Assistants with scheduling experience encouraged to apply.
Knowledge of Microsoft Word, Excel; ability to work with multiple information systems
Pharmacy or medical office experience preferred.
Bilingual; English/ Spanish preferred.
Scheduling knowledge
45 wpm +

EXPECTED PROFESSIONAL COMPETENCIES:

General knowledge of pharmacy and healthcare laws and regulations
Engages in appropriate continuing professional development
Practices patient centered care
Practices professionally
Practices legally
Practices ethically
Decision making skills
Team working skills
Communication skills
Strong Problem Solving skills
Customer Service skills
Detail oriented

ROLES AND RESPONSIBILITIES - CUSTOMER SERVICE REPRESENTATIVE/RECEPTIONIST:

Ensure the accuracy of prescription and patient data entered into various systems by verifying patient, drug, quantities, directions, day's supply, insurance, physician data.
Keep current and compliant with statutes, rules and regulations related to pharmacy
Participate in continuous improvement and quality assurance programs
Communicate with various pharmacy departments as needed to coordinate timely prescription adjudication to meet schedules.
Report errors, omissions or incidents to pharmacists
Participate in quality program initiatives and improvement activities
Comply with all regulatory requirements, including HIPAA/HITECH
Other responsibilities as assigned by Management

PHYSICAL DEMANDS:

Frequent immobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other office equipment. Requires eyesight correctable to 20/20 to read reports and computer terminals. Requires hearing within normal range for telephone use. Occasional high stress work.

WORK ENVIRONMENT:

Normal office environment.

Experience:

Pharmacy Clerk/Technician: (Preferred but not Required)
Medical Assistants with Scheduling Knowledge are Encouraged to apply
Medical Office: (Preferred but not Required)

Benefits: