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    IT Service Management Engineer - Boise, United States - St. Luke's Health System

    St. Luke's Health System
    St. Luke's Health System Boise, United States

    2 weeks ago

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    Description

    Overview:
    St.

    Lukes Health System in Boise, ID is seeking an IT Service Management Engineer to join our IT Service Management (ITSM) team.


    Unit/Position Summary:


    With a high degree of latitude, the IT Service Management applies creativity along with sound engineering principles to evaluate, design, develop, implement and administer systems, applications, networks and/or associated infrastructures and specialty equipment.

    This general classification will be used for a wide variety of IHT Engineering specialty roles in the Health System, including Communication, Desktop, Network, Storage, Infrastructure, Test and Integration Engineers.


    Analyzes and defines business requirements and applies broad technical knowledge and best practices to design, develop, administer and maintain data systems in one or more IHT Engineering specialty fields.

    Monitors and measures overall performance and scalability, performs root cause analysis and implements process improvement. Proactively identify potential issues and tunes appropriately.

    Applies engineering expertise to provide technology roadmaps and innovative technical solutions that align with the strategic vision of the health system.

    Assesses and optimizes the performance of new and existing systems and features.
    Leads functional groups to establish and improve processes; develops and implements policies and procedures governing specialty Engineering discipline.

    May have sole responsibility for projects and participate in disaster recovery exercises or help develop disaster recovery or business continuity plans.

    Develops, maintains and manages the documents and standards for a comprehensive library of support documentation.
    Handles the most complex issues and problems for the engineering team.
    Possesses expert knowledge of subject matter.
    Provides leadership, coaching, and/or mentoring to a subordinate group; may act as a lead or functional supervisor.
    Perform other duties and responsibilities as assigned.



    Qualifications:

    Education:
    Bachelors degree or experience in lieu of degree

    Experience: 6 years relevant experience


    Licenses/Certifications:
    None

    Preferred

    Qualifications:
    ITIL certification is required.
    Experience with ITSM tools like ServiceNow, Ivanti, or Freshworks is essential.
    Experience with an ESM solution is a plus.
    Certification in an ITSM/ESM tool is a plus.

    Why St


    Luke's:
    At St. Lukes, caring for people in the communities we serve is our mission

    and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally.

    In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings.

    We care about you and have fantastic financial and physical wellness options, such as:

    on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

    St.

    Lukes is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

    *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

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