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    Customer Service - Elgin, United States - Sterling Engineering

    Sterling Engineering
    Sterling Engineering Elgin, United States

    6 days ago

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    Description
    Job Description

    Position: Customer Service / Sales

    Location: Elgin, IL onsite daily

    I am looking for a Customer Service Specialist that has come from manufacturing industry and can provide Sales Support and administrative management of projects for the outside sales team, customers, shipping/logistics, accounting/finance, and Project Management group internally or overseas. In this role you will provide quotations, orders, and other interdepartmental responsibilities. You will also provide some front desk coverage rotation for lunch, break times, and time off requests.

    OVERVIEW OF RESPONSIBILITIES
    • Prepare and verify commercial quotations in CRM &/or SAP system as needed.
    • Issue quotations through the document archival system (SharePoint) for approval and release to sales force / customer.
    • Verify purchase orders, work with customers to ensure accuracy as required, and then process/enter within SAP system.
    • Participate in bi-weekly conference call.
    • Maintain all current orders via "Open Order Sheet", used for Bi-Weekly order management meeting for review / update.
    • Communicate with respective factory, overseas counterpart, shipping department, and outside sales.
    • Prepare Order Confirmations and issue into document archival system (SharePoint) for approval and release to sales force / customer.
    • Process Change in Work (CIW) documentation as required.
    • Work directly with Accounting to issue progress billings.
    • Once advised that goods are ready to be shipped, update order through various steps to a "delivery" status in SAP system, including obtaining the customer's formal shipping instructions.
    • Work directly with Accounting to issue final invoices.
    • Prepare as required, Material Return documents and associated system transactions.
    • File and maintain all important documents, emails, and shipping information.
    • Become familiar with assigned products through training as necessary.
    • Adhere to all internal processes and procedures and make recommendations for improvement where appropriate.
    QUALIFICATIONS:
    • Some college or an associate degree is desired.
    • 3+ years in a similar role.
    • A strong team player that is detail-oriented and focused on quality of work.
    • Proficiency in SAP and Microsoft Dynamic CRM software - or other CRM Software
    • Proficiency in MS Office Suite
    • Excellent time management skills, ability to meet deadlines.
    • Bilingual (Italian/English) preferred.
    • Previous manufacturing experience preferred.
    • Exceptional Customer Service skills and Professionalism
    • Strong written and verbal communication
    #inLS

    Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

    Meet Your Recruiter

    Mary Gallian

    As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you've got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now.
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