On-site Customer Service Representative - South Elgin, United States - Premier Community Management LLC

Description

Essential job functions:

• Greeting homeowners who use the clubhouse and providing assistance as needed
• Documenting all homeowner communications in our community management software system
• Maintaining homeowner information in our community management software systems
• Processing & tracking architectural improvement requests
• Processing & tracking community room reservations
• Drafting and mailing covenant enforcement letters
• Issuing and tracking Clubhouse Access Passes
• Selling mailbox numbers to homeowners
• Inspecting the clubhouse and common area on a daily basis
• Performing community site inspections, as necessary
• Performing general office duties, including data entry, scanning, filing, stocking supplies, and other duties as needed
• Keeping the clubhouse office in a professional, clean, and orderly manner
• Displaying all signage at community entrances for board meetings, social committee events, neighborhood watch meetings, garage sales, etc.
• Ordering supplies for the clubhouse

Qualifications:

• High school diploma (or equivalent) is required; Associates Degree preferred
• Positive attitude, good problem solving skills, and ability to multitask
• Exceptional written and communication skills
• Previous customer service experience is required
• Experience with MS Office Suite (Word, Excel, Outlook)
• Adept at using the Internet and ability to learn new systems quickly
• Works efficiently, independently, and in a timely manner
• Must be physically able to walk the property for siteinspections and lift up to 40 lbs.

This is a part-time position with a work schedule that will vary based on the season.

• From April 16th through September 30th, the work hours are 9 am to 5 pm (with 1⁄2 hour lunch period) on Monday, Wednesday and Friday, plus an additional 4 hours per week to be worked as mutually agreed
• From October 1st through April 15th, the work hours are as follows:

• Monday

• 9 am to 1 pm
• Wednesday 9 am to 5 pm
• Friday 1 pm to 5 pm

- an additional - 4 hours per week (day/time as mutually agreed)

Travel between the community in South Elgin and the PCM office in Elgin is to be expected.


Job Type:
Part-time


Pay:
$ $21.00 per hour


Shift:

• Day shift

Weekly day range:

• Monday

to Friday


Work setting:

• Inperson

Education:

• High school or equivalent (required)

Experience:

• Customer Support &

Client Services Occupations: 3 years (required)


Work Location:
In person