Customer Service Representative - Austin, United States - Accent

Accent Austin, United States

1 week ago

Description

** Customer Service Representative**

**Job Category****:** Information Technology **Requisition Number****:** CUSTO02841 Showing 1 location **Job Details**

**Description**

**Fueling People To Be Their Best**

is a leading food service operator headquartered in Austin, Texas. We operate 8 branches across 9 states priding ourselves on exceptional customer experiences, engaging our people, and operational excellence. Accent provides refreshment services in the workplace through breakrooms, cafeterias, vending machines, and self-checkout markets.

Accent is currently hiring a **Customer Service Representative** in our Austin, TX office. Customer Service Representatives handle inbound calls and emails, completing customer service tasks that ensure customers have the information and assistance they need and ensure every customer is satisfied with their experience with Accent and our services.

**Responsibilities:**

Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.

De-escalate situations involving dissatisfied customers, offering calm assistance and support.

Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller.

Update customer information in the customer service database during and after each call.

Impact the companys bottom line by problem-solving and turning frustrated clients into repeat customers.

Review of surveillance video as requested for loss prevention.

Prepare and submit reports for customer refunds or third-party vendors.

Ensure adherence to policies for attendance, departmental metrics, and established procedures.

**Requirements:**

High School diploma or equivalent

One or more years of related customer service experience, preferably in a distribution center

Demonstrated skill as an effective leader, communicator, and collaborator

Advanced ability to work with Microsoft applications

Must be able to demonstrate urgency and problem-solving skills, as well as high levels of customer service

In addition to salary, Accent offers a benefits package including health/dental/vision/life insurance, 401(k), short- and long-term disability, paid time off.

Accent Food Services is an equal employment employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals.

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**#INDHP**

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