Jobs
>
Customer Service Representative
>
Baltimore

    Customer Service Representative - Baltimore, United States - DAP

    DAP
    DAP Baltimore, United States

    2 weeks ago

    Default job background
    Description
    Job Description

    DAP is looking for Customer Service Representative based at Baltimore, MD.

    The customer service representative main role is to provide exceptional service to DAP's retail accounts and Sales Reps via phone, email and order processing.

    Responsibilities:
    • Answer a high volume of inbound calls from customers.
      Responsible for maintaining a high service level and low abandon rate by ensuring customer calls are answered in a timely manner. Answering the customer calls using excellent phone techniques. Provide tracking details to final destination upon customer request.
    • Direct entry of orders from customer requests
      Responsible for accurate order entry of all incoming orders via phone, fax, and email. Responsible for tracking and monitoring of all orders from entry to shipment. Confirmation of all orders received to the customer within 24 hours providing valid expected ship dates.
    • Review daily of orders entered reports.
      Responsible for the review and monitoring of orders entered report to ensure accurate and timely delivery of customer orders. Review all backorders for daily communication with plants regarding shipping status of backorders.
    • Daily interaction with Sales and Pricing Team.
      Responsible for daily interaction with sales reps, credit reps and pricing team to resolve all order blocks and pricing issues in a timely manner. Communicate with credit department on term's discrepancies.
    • Process credit and debit requests
      Responsible for the accurate and timely process of requests for credit/debit upon customer request and investigation. Ensuring that the procedures are followed for each process in a correct manner.
    • Handle assigned sales area of customers and sales offices & groups.
      Responsible for the daily interaction of assigned customers and sales reps. regarding orders, pricing, problems and product information.
    • Additional duties as required.
    Requirements:
    • High School (or equivalent)
    • Effective communications skills - verbal and written, SAP experience a plus.
    • Grace under pressure - remain positive and focused to the task at hand.
    • Effective problem-solving skills - quick on your feet and can think outside of the box.
    • Ability to multi-task and prioritize work all with a sense of urgency.
    • Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
    • French fluency is a plus.
    About DAP

    DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

    You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.

    At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more Learn more about DAP's history, culture and benefits at

    DAP - On the job since 1865.
  • Tnemec

    Technical Service Representative

    2 weeks ago

    Tnemec Baltimore, United States

    Regional Technical Service Representative (TSR) - provides product support to internal Tnemec personnel as well as outside customers, agency representatives, and their staff. · **Duties and Responsibilities** · - Perform tasks as assigned by the Technical Service Manager such as: ...

  • Mav Management

    Customer Service Representative

    2 weeks ago

    Mav Management Baltimore, United States

    **Responsibilities of the Customer Service Representative**: · - Conduct presentations to potential consumers directly informing them of our client's products, services, and new sales promotions to drive revenue. · - Communicate confidently with the sales team and account manager ...

  • Urbano Enchilada Taco Bar

    Customer Service Representative

    3 weeks ago

    Urbano Enchilada Taco Bar Baltimore, United States

    Job Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are ...

  • Tektronix

    Customer Service Representative

    3 weeks ago

    Tektronix Baltimore, United States

    We have a great opportunity for an experienced Customer Service Representative to join our team in Baltimore, MD. In this role you will be supporting our Product Test lab by providing administrative support such as quoting, opening jobs in our computer system and invoicing. · Tek ...

  • Forward Air

    Customer Service Representative

    2 weeks ago

    Forward Air Baltimore, United States

    **Position**:Customer Service Representative** · **Compensation: Starting at $19 per hour** · **Core Duties & Responsibilities**: · - Answer incoming customer calls and provide detail information · - Notify customers daily of freight availability · - Data entry (domestic and inte ...

  • RadNet

    Patient Service Representative

    2 weeks ago

    RadNet Baltimore, United States

    Overview: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are _Leading Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people w ...

  • Sanabria & Associates PLLC

    Customer Service Representative

    2 weeks ago

    Sanabria & Associates PLLC Baltimore, United States

    **Sanabria & Associates, PLLC** is a rapidly expanding law firm with offices in Maryland, DC, Virginia & Florida. In this law firm, there are many opportunities to enhance your leadership skills, work ethic, and it allows you to work with a team who acknowledges your hard work. · ...

  • City of Baltimore, MD

    Customer Service Representative

    2 weeks ago

    City of Baltimore, MD Baltimore, United States

    THIS IS A NON-CIVIL SERVICE POSITION · POSTING DATE: 04/19/2024 · CLOSING DATE: 06/19/2024 AT 12:00 MIDNIGHT · SALARY: $20.26 Hourly · CLASS DESCRIPTION · This position has no supervisory responsibility over others and works under general supervision from the Section Manager. · E ...

  • Johns Hopkins Hospital

    Guest Services Representative

    3 days ago

    Johns Hopkins Hospital Baltimore, United States

    Join a fantastic global healthcare organization · Employee and Dependent Tuition Assistance · Career growth and development · Affordable and comprehensive benefits package · **Position Summary**: · The Guest Services Representative's primary responsibility is to ensure optimal pa ...

  • American Leak Detection of Maryland

    Customer Service Representative

    4 days ago

    American Leak Detection of Maryland Baltimore, United States

    **Customer Service Representative** · American Leak Detection, Inc. · **Greater Baltimore, Maryland Area** · **Base Salary** · - ** $18 - $22 hourly (equivalent to $37k-$46k annually) **_depending on experience_**: · - **Potential advancement opportunities** · **Job Type** · Full ...

  • Johns Hopkins Hospital

    Clinical Customer Service Representative

    1 week ago

    Johns Hopkins Hospital Baltimore, United States

    Join a fantastic global healthcare organization · Employee and Dependent Tuition Assistance · Career growth and development · Affordable and comprehensive benefits package · **Position Summary**: · The Clinical Customer Service Representative enhances service excellence at Johns ...

  • Paramount

    Customer Service Representative

    6 days ago

    Paramount Baltimore, United States

    **Canvasser Job Overview** · In the canvasser role, you will approach and talk to a large number of people, either at their homes or in public places. You will present brochures or prototypes to initiate discussions about the products or the campaigns you are promoting. You are e ...

  • LEN THE PLUMBER LLC

    Customer Service Representative I

    1 week ago

    LEN THE PLUMBER LLC Baltimore, United States

    **Customer Service Representative (CSR) - High Volume Call Center - Full Time** · **Join the LEN THE PLUMBER HEATING AND AIR TEAM** · We are currently searching for a highly talented Customer Service Representative in our downtown Baltimore MD headquarters · Are you someone that ...

  • City of Baltimore, MD

    Towing Services Representative I

    3 weeks ago

    City of Baltimore, MD Baltimore, United States

    POSTING DATE: 05/09/2024 · CLOSING DATE: 05/24/2024 AT 12:00 MIDNIGHT · SALARY RANGE $37, $43,488.00 ANNUALLY · PROBATION: All persons, including current City employees, selected from this position will be on probation for 6 months. · CLASS DESCRIPTION · A Towing Services Represe ...

  • Synergy Orthopedics

    Patient Service Representative

    1 week ago

    Synergy Orthopedics Towson, United States

    **Objective**: · The Customer Service Representative will be responsible for receiving incoming calls for the organization and distributing them to the appropriate department. The Customer Service Representative will also be responsible for resolving product or service problems b ...

  • Clinical Associates, P.A.

    Patient Service Representative

    3 weeks ago

    Clinical Associates, P.A. Towson, United States

    : · At **Clinical Associates**, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in 10 areas of practice, from cardiology to podiatry. We also offer unique services like our ambulatory surge ...

  • Fogo de Chao

    Customer Service Representative

    1 week ago

    Fogo de Chao Towson, United States

    Fogo de Chão is a leading Brazilian steakhouse, or Churrascaria, which has specialized for nearly 40 years in fire-roasting high-quality meats utilizing the centuries-old Southern Brazilian cooking technique of churrasco. Here at Fogo, we complement our extraordinary service with ...

  • I Am Champions LLC

    Customer Service/sales Representative

    3 weeks ago

    I Am Champions LLC Baltimore, United States

    Are you ready to kickstart an exciting career in sales and customer service? Look no further Our thriving company, located in the heart of downtown Baltimore, is seeking enthusiastic individuals to join our team. · **Position: Sales/Customer Service Representative** · **Benefits* ...

  • Clinical Associates, P.A.

    Patient Service Representative

    3 weeks ago

    Clinical Associates, P.A. Towson, United States

    : · At **Clinical Associates**, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in 10 areas of practice, from cardiology to podiatry. We also offer unique services like our ambulatory surge ...

  • Synergy Orthopedics

    Customer Service Representative

    1 week ago

    Synergy Orthopedics Towson, United States

    **Objective**: · The Customer Service Representative will be responsible for receiving incoming calls for the organization and distributing them to the appropriate department. The Customer Service Representative will also be responsible for resolving product or service problems b ...