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    Client Service Representative - Chicago, United States - The Horton Group

    The Horton Group
    The Horton Group Chicago, United States

    2 weeks ago

    Default job background
    Insurance
    Description

    JOB TITLE: Client Service Representative - Claims

    REPORTS TO: Senior Vice President of Operations

    EXEMPT/NON: Non-Exempt

    DIVISION: Horton Risk Advisory Solutions

    OVERVIEW – Brief Summary

    The role of Client Service Representative - Claims involves having a solid understanding of general insurance coverages, terms, and procedures to provide assistance to clients and Claims Advocates.

    KEY RESPONSIBILITIES include:

    • Enter claims details into EPIC system and attach claim correspondence with updates
    • Escalate legal claim documents to Advocates when necessary
    • Offer timely telephonic customer service for claims to both internal and external customers
    • Assist clients in resolving basic claim issues and escalate complex matters to advocates
    • Follow defined processes and procedures in workflow management, maintaining clear documentation of client and carrier interactions
    • Handle carrier claims download efficiently
    • Support claim advocates in delivering Horton's service strategy for each client effectively
    • Undertake additional tasks as needed, prioritizing workload with discretion and judgment

    REQUIRED SKILLS

    • Must acquire a Property and Casualty License within 75 days of joining
    • Basic understanding of commercial lines insurance coverages
    • Preference for AINS designation or similar within one year of employment
    • Preferably hold an AIC (Associate In Claims) or equivalent designation
    • Show dedication to ongoing learning by enhancing insurance knowledge through training and certifications
    • Proficient in Microsoft Word and Excel
    • Adherence to the expectations of the E&O Plus Quality Management Program

    WORK ETHICS

    Foster a positive work environment through effective communication and interaction with customers, clients, colleagues, and management

    WORKING ENVIRONMENT

    Dynamic, fast-paced setting requiring flexibility regarding schedule modifications and potential travel.

    PERFORMANCE STANDARDS

    This job description outlines the crucial responsibilities required by The Horton Group. While focusing on essential functions, additional duties may be assigned as needed.

    PHYSICAL DEMANDS

    Capable of:

    Extended computer use

    Sitting/standing for prolonged periods

    Precise object manipulation (fine motor skills)

    Clear and professional communication in person and over the phone

    Traveling by air or ground for work purposes

    Lifting and carrying objects weighing at least 40 pounds

    This job description and any related documents do not establish an employment contract between The Horton Group and its staff.

    The contents of this job description are subject to revision without prior notice by The Horton Group.

    This job description prevails over all prior verbal or written descriptions.

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