Member Service Representative - Chicago, United States - Siesta Key Property Management LLC

Description

In this role, you will have the opportunity to provide exceptional service and support to our valued members, ensuring their needs are met and exceeded.

• Provide exceptional service to our members, ensuring their needs are met and exceeded
• Handle member inquiries, complaints, and requests promptly and professionally
• Ensure accurate and timely processing of member transactions, including deposits, withdrawals, and loan payments
• Assist members with account management tasks, such as opening and closing accounts, updating personal information, and issuing debit cards
• Educate members on our products and services, including deposit accounts, loans, and online/mobile banking
• Collaborate with other team members to resolve complex member issues and escalate when necessary
• Promote and crosssell our products and services to meet and exceed sales goals

• High school diploma or equivalent; college degree preferred
• Previous customer service experience, preferably in a financial institution or related field
• Strong interpersonal and communication skills, with the ability to empathize with members and provide exceptional service
• Proficiency in computer skills and ability to learn and navigate multiple software systems
• Detailoriented with strong organizational and problemsolving skills
• Ability to adapt and thrive in a fastpaced, teamoriented environment
• Knowledge of financial products and services is a plus