Product Support Technician - Cortland, United States - Glyph Technologies

Glyph Technologies Cortland, United States

4 days ago

Description

Job Description

The Glyph Product Support Technician independently executes and/or oversees repairs to product returned for warranty service, handles product issues, recovering client data, shipping, and receiving of RMAs and any other duties as requested by management and/or required to maintain operation of the Glyph Service Department.

PRODUCT SUPPORT TECHNICIAN PRIMARY RESPONSIBILIITIES

Troubleshoot and repair product returned via RMA.
Recover/restore client data.
Interact with Engineering and Product Development as requested, reporting on recurring product issues.
Recommend new or revised service policies and procedures regarding handling warranty and nonwarranty service matters.

KNOWLEDGE AND SKILL REQUIREMENTS

Experience with audio recording and film editing environments (content creation applications, Pro Tools, Logic, Final Cut, Media Composer, proficiency in audio, video, and photography workflows) a major plus
The ability to write code for data recovery and understanding Linux are both a major plus
Familiar with Mac OS as well as Windows PC (Linux a plus). IT experience a major plus.
Detailoriented and ability to follow guidelines and instructions.
Ability to multitask and work with minimum supervision.
Problem solving skills as well as an ability to prioritize work demands.
Two years of college or equivalent posthigh school computer education.
Identifies opportunities and implements actions to continually reduce wasted time, money, and resources from assigned tasks.
The ideal candidate must also have technical expertise in fixing and repairing computers and external hard drives. Versed in both Windows and Mac (Linux is a plus plus).

IT Support Technician

1 week ago

InfoTran Engineers & Architects , P.C. East Orange, United States

Since its foundation in 2007, INFOTRAN Engineers & Architects, P.C. (INFOTRAN) has been providing comprehensive Architectural & Engineering Design, Construction Management & Inspection, Traffic and Transportation Engineering, and Condition Assessment services to the public/privat ...
Desktop Support Technician

6 days ago

TekwissenGroup Jersey City, United States

**Important Notes**: · - This is a 12 months W2 contract position and based on the performance there are possible contract extensions and contract to hire possibilities. · - Shift start time and end time? 8-5 M-F + afterhours stand-by · - This is an onsite position. · **Responsib ...
IT Support Technician

6 days ago

Macktez New York, United States

**About Macktez** · Macktez was founded in 1996 by Noah and Michael, our current CEO and COO. We are a small but mighty team who believe in building lasting relationships with clients as well as Team members. Many of our Clients and Team members have been with us for over 10, 15, ...
IT Support Technician

1 week ago

Sirus Technology Solutions Holland, United States

Sirus is looking for select individuals to join our team of highly capable engineers to help build out, maintain, and troubleshoot the infrastructure for our portfolio of long standing customers. You will be part of a talented team of engineers that demonstrate superb technical c ...
IT Support Technician

6 days ago

AbelCine Brooklyn, United States

AbelCine is a full-service equipment and technology provider to the broadcast, production, and new media industries. We offer sales, finance, training, rental, and tech services to our professional customer base with offices in New York, Chicago, and Los Angeles. · We are current ...
IT Support Technician

1 day ago

TekwissenGroup Tarrytown, United States

**Important Notes**: · - This is 12 months W2 contract position with possible extensions and contract to hire. · - Work Schedule: 10am to 7pm / 40 hours per week · - This is a non-driving/onsite role. · **Job Role/Duties**: · - As a Field Engineer 3, you will perform activities a ...
Support Technician

1 week ago

Quantum Innovations Lamington, United States

I want a meaningful job, not just any job. In a company that gives me the opportunity to achieve a big goal: 100% clean energy. Sounds ambitious, but it's achievable. I work at JUWI. When will you start? · To strengthen our team, we are looking for you as · Support Technician (m/ ...
Production Support Technician

1 week ago

Frito-Lay North America York, United States

**Job Description Production Support Technician (PST)** · Frito-Lay is seeking committed individuals to join our team as a PST, where you will support the packaging department through the following tasks: · - Equipment cleaning during changeovers · - General Sanitation use light ...
Customer Support Technician

1 week ago

Blackstone Technology Group New York, United States

**New York**, **NY** **10018*** · Posted: 05/06/2024 · Employment Type: 6-9 Month Contract · Job Category: Technician · Job Number: 26821 · Pay Range: $30/hr - $35/hr · Workplace Type: On-site · - Job Description- Blackstone Talent Group, an award-winning technology consulting an ...
Deskside Support Technician

1 week ago

Tekwissenllc New York, United States

**Important Notes**: · - This is 12 months W2 contract position with possible contract extension and contract to hire based on performance. · - Shift start time and end time? 8-5 M-F + afterhours stand-by. · - Must have MAC Skills and experience, MAC OS, Windows 10/11. · **Day to ...
Information Technician Support

1 week ago

NYC Careers Queens, United States

**Information Technician Support**: · - Apply**Information Technician Support**: · - Agency: BOROUGH PRESIDENT-QUEENS · - Posted on: 05/09/2024- Job type: Full-time · Location · QUEENS · - Title Classification: No exam required · Department · Borough President - Queens · - Salary ...
Aircraft Support Technician

1 week ago

JetBlue Airways Corporation Jamaica, United States

**Position Summary** · The Aircraft Support Technician will be responsible for executing the interiors maintenance program. Duties will include identifying, repairing and replacing components primarily pertaining to the interiors of the aircraft. The position will be covering a 2 ...
PC Support Technician

3 days ago

J.M. Murray Center, Inc. Cortland, United States

Job Description · Job DescriptionTemporary - PC Support Technician · Job Title · PC SUPPORT TECHNICIAN · Reports to · IT MANAGER · Direct Reports · NONE · FLSA Status: NON-EXEMPT · DSP Status: NO · This job description is intended to describe the nature and level of work being p ...
PC Support Technician

1 week ago

J M Murray Center Inc Cortland, United States

Temporary - PC Support Technician · Job Title · PC SUPPORT TECHNICIAN · Reports to · IT MANAGER · Direct Reports · NONE · FLSA Status: NON-EXEMPT · DSP Status: NO · This job description is intended to describe the nature and level of work being performed by employees assigned t ...
Desktop Support Technician

1 week ago

TekwissenGroup Tarrytown, United States

**Important Information**: · - This is a 1 year W2 contract with possible contract extension and contract to hire based on performance. · - Driving Role: 5% travel · - Work Schedule: 9-5pm/40 hours per week · **Summary/Responsibilities**: · - As an ITAM associate you will be the ...
IT Field Support Technician

2 days ago

Ovation Workplace Services Piscataway, United States

Pay: $ $25.00 per hour · **Benefits**: · - 401(k) · - Dental insurance · - Health insurance · - Paid time off · - Vision insurance · Compensation package: · - 1099 contract · - Bonus opportunities · - Employee stock purchase plan · - Hourly pay · - Signing bonus · Experience leve ...
Desktop Support Technician

1 day ago

Excis Compliance ltd Hackensack, United States

Responding to client support requests. · Contacting clients to find out the nature of the problem. · Traveling to the client's location or connecting via remote link. · Troubleshooting hardware and software issues. · Installing and maintaining hardware and computer peripheral ...
Trading Deskside Support Technician

1 week ago

Sophus Info New York, United States

**Job Details**: · Potential start date - 1st week of May '24 · **Skills - L1-L2 Desk Side Support with Trading floor or Institutional Banking support experience (min 2 years+)** · **This is a long-term assignment, at least 12-18 months and beyond.** · Regards to apps and skills ...
IT Field Support Technician manhattan

2 days ago

Red Knight Solutions, LLC Manhattan, United States

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. · **Benefits**: · - $40 per call/$5 per call per diem ...
Help Desk Support Technician

19 hours ago

DO & CO Queens, United States

We have an exciting opportunity for a Help Desk Support Technician to join our DO & CO Family within our Unit in New York. · **In case you do know who we are**: · We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business se ...