IT Support Technician - Tarrytown, United States - TekwissenGroup

TekwissenGroup
TekwissenGroup
Verified Company
Tarrytown, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter


Description

Important Notes:


  • This is 12 months W2 contract position with possible extensions and contract to hire.
Work Schedule: 10am to 7pm / 40 hours per week

  • This is a nondriving/onsite role.

Job Role/Duties:


  • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computerrelated products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and lowend servers at customer sites, and/or depot locations.
  • This is a journeyman position for the typical desk side support technician.
  • You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and reimaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:


  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Supports Core, server products
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Provides followup on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures clientspecific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Job Types:
Full-time, Contract


Pay:
$ $25.00 per hour


Application Question(s):

  • How many years' experience do you have with Windows 7?
  • How many years' experience do you have with Lenovo Hardware?
  • How many years' experience do you have with Apple?
  • How many years' experience do you have with Troubleshooting?
  • How many years' experience do you have with Software Installs?
  • How many years' experience do you have with Networking?

Ability to Relocate:

  • Tarrytown, NY 10591: Relocate before starting work (required)

Work Location:
In person

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