IT Support Technician - Tarrytown, United States - TekwissenGroup
Description
Important Notes:
- This is 12 months W2 contract position with possible extensions and contract to hire.
- This is a nondriving/onsite role.
Job Role/Duties:
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computerrelated products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and lowend servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and reimaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:
- Provides support for software, hardware and networking support for desktops, laptops and servers
- Provides maintenance and support on legacy products
- Supports Core, server products
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Provides followup on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures clientspecific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Job Types:
Full-time, Contract
Pay:
$ $25.00 per hour
Application Question(s):
- How many years' experience do you have with Windows 7?
- How many years' experience do you have with Lenovo Hardware?
- How many years' experience do you have with Apple?
- How many years' experience do you have with Troubleshooting?
- How many years' experience do you have with Software Installs?
- How many years' experience do you have with Networking?
Ability to Relocate:
- Tarrytown, NY 10591: Relocate before starting work (required)
Work Location:
In person
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