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    Medical Support Assistant - San Francisco, United States - Ansible Government Solutions

    Ansible Government Solutions
    Ansible Government Solutions San Francisco, United States

    2 weeks ago

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    Description
    Overview


    Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the San Francisco VA Medical Center located at 4150 Clement St, San Francisco, CA Working hours are Mon-Fri, 8:00am-4:30pm.

    Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.


    Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas.

    Our customers face wide-ranging challenges in the fields of national security, health care, and information technology.

    To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.

    Responsibilities


    Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures.

    Front desk duties which may vary at each location depending on the individual clinic needs

    Adherence to

    Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patient s CPRS chart as required

    Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately

    Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor

    Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General

    Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38

    Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents

    Qualifications

    Citizen or Resident of the United States of America

    Ability to speak clearly, hear and write English

    Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors

    Heavy phone and computer usage, often simultaneously

    Familiarity with medical terminology, hospital terminology and/or clinics

    Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures

    Minimum 6 months experience with medical appointment scheduling in a medical setting

    Certified Medical Assistant (CMA) or comparable training is PREFERRED but not required

    Ability to pass a required level of security clearance (NACI-level background check)

    No sponsorship available


    Pay Range:
    $ $31.32 hourly


    All candidates must be able to:
    Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift

    Lift up to 50 lbs from floor to waist

    Lift up to 20 lbs

    Carry up to 40 lbs a reasonable distance

    Push/pull with 30 lbs of force


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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