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    Advanced Medical Support Assistant - San Francisco, United States - Department Of Veterans Affairs

    Department Of Veterans Affairs
    Department Of Veterans Affairs San Francisco, United States

    1 month ago

    Default job background
    Full time
    Description

    Summary



    The Advanced Medical Support Assistant (Advanced MSA) is assigned to a Patient Aligned Care Team (PACT) model.

    The PACT is generally consisting of a provider, registered nurse care manager, clinical associate (LPN or Medical Assistant/Health Technician) and an administrative associate (MA/MSA/Health Technician).

    The Advanced MSA provides knowledge of programs, policies, resources, and processing requirements to the assigned team, thereby offering continuity of patient care to that specialty.

    Duties


    The Advanced MSA serves as a multi-skilled person dedicated to patient care management by promoting patient flow and administrative efficiency in both inpatient and outpatient settings.

    The Advanced MSA will essentially be the "case coordinator," working with a multidisciplinary team to ensure any patient issue(s) are identified and resolved.

    The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure clinic setup is closely monitored to effectively support the needs of the clinic, and make necessary adjustments.

    The incumbent is largely responsible for coordinating and scheduling all appointments per VA directives to include transportation and hoptel arrangements.

    They develop/maintain effective and efficient communication with the patients, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communication during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patients and team; manage a tracking system for follow up care).

    The Advanced MSA receives and manages multi-lines phones calls to the appropriate staff.


    Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.

    For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


    The Advanced plans and organizes work with general assistance from the Lead MSA and/or Supervisory MSA as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.

    The incumbent reports status of projects and tasks to the supervisor in a timely manner; is responsible for reporting backlogs, difficulties, and barriers in meeting deadlines.

    The incumbent is responsible for maintaining the confidentiality of information per Privacy Act, Health Insurance Portability and Accountability Act (HIPPA) and the Freedom of Information Act (FOIA).

    Performance is judged in terms of overall effectiveness of the operation through performance standards, the adequacy and accuracy of the work, timeliness, and follow established procedures, policies and instructions.


    Work Schedule:
    Varies


    Compressed/Flexible:
    May be available - At discretion of Supervisor


    Telework:

    Some positions may be available for telework after the first 90 days of employment.

    Virtual: This is
    not     a virtual position.


    Relocation/Recruitment Incentives:
    Not available

    Financial Disclosure Report: Not required
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