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    Program Support Assistant - San Francisco, United States - Department Of Veterans Affairs

    Department Of Veterans Affairs
    Department Of Veterans Affairs San Francisco, United States

    1 month ago

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    Full time
    Description

    Summary



    The PSA functions as the administrative contact for a client during any one visit to a SFVAHCS division. The PSA is the initial contact point for veteran/sharing agreement/CHAMPUS clients accessing the VA system for the first time, or re-accessing the system after an absence from VA Care.



    Duties


    Duties include but not limited to:

    • Greets and receives applicants and determines his/her status in the VA system. In the case of a new patient, the incumbent must determine eligibility based on the correct application of current regulations, directives and CBA guidance governing entitlement to medical benefits.
    • Reviewing all available documentation and data bases, such as, DD-214, VIS, etc.
    • The incumbent is responsible for identifying critical facts and any special eligibility status such as, Service Connection, Combat Veteran, POW, Purple Heat, Agent Orange, etc.
    • Verifies eligibility determinations thereby assuming responsibility in committing the United States Government to provide or deny care being requested.
    • Advises the veteran of his/her eligibility status and enrollment Priority Group for VA Health Care, explaining his /her billing co-payment status, including how his/her private insurance may affect his/her VA billing co-payments.
    • The incumbent also will advise the veteran if he/she is determined to be ineligible of their appeals rights and procedures in writing and assist them to submit a notice of disagreement.
    • Incumbent carefully determines client's 3rd party health insurance benefits and enters accurate information in the DHCP system.
    Work Schedule: MONDAY THROUGH FRIDAY 07:30AM - 04:00PM

    Position Description Title/PD#: Program Support Assistant/PD08952S

    Physical Requirements: The work requires some physical effort such as standing, walking, bending, or sitting. There are no special physical demands. The employee works in an office setting involving everyday risks or discomforts. Normal safety precautions are required.

    This job will close when we have received 50 applications which may be sooner than the closing date.

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