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    Senior Technical Support Engineer - Raleigh, United States - Mirantis

    Mirantis
    Mirantis Raleigh, United States

    3 days ago

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    Description


    Company DescriptionMirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes.

    The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere - from public to hybrid cloud and to the edge.

    Mirantis serves many of the world's leading enterprises, including Adobe, DocuSign, Reliance Jio, STC, Vodafone, and Volkswagen.
    Job DescriptionWork with customers and the Support Team to assist in resolution of complex customer issues.
    Work ticket queue (SFDC) to help maintain contracted SLA's and delight customers Troubleshooting MKE and MSR componentsTroubleshooting Container Cloud componentsBug reporting and project follow up Learn the Mirantis Container Cloud technologies and customer deployment environmentsCreate best-in-class help content and proactively review and update our knowledge management systemWork with your team to identify and utilize troubleshooting techniques to resolve advanced issues spanning all layers of the technology stackEngage with the engineering team to resolve technical issuesIdentify and recommend process improvements to deliver the highest level of customer satisfactionMaintain and track detailed records for all customer interactions in our internal ticketing systemHave funQualificationsFour year college degree or equivalent required,4+ years experience in technical support, with a focus on networking troubleshootingSystem Admin knowledge a plus
    • Linux, Ubuntu, Kubernetes, VMWareGeneral understanding of programming language
    • Python, C++Experience troubleshooting complex networking issues (bare metal, virtual, cloud)Knowledge of REST API and web applicationsFamiliarity with cloud services (Azure, AWS, GCP)Experience and dedication to creating Knowledge articlesCustomer Service focused engineerPreferred QualificationsFamiliarity with DevOps software such as Puppet, Chef, and JenkinsExperience writing small programs/scriptsCCNA certification or equivalent requiredCCNP is a plusAdditional InformationWhat does Mirantis offer you?
    • Work with an established Silicon Valley leader in the cloud infrastructure industry;
    • Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next generation cloud technologies;
    • Be a part of cutting edge, open source innovation;
    • Thrive in the high energy environment of a young company where openness, collaboration, risk taking, and continuous growth are valued;
    • Internship provides you with the opportunity to combine work and education;
    • Professional development and training;
    • Attend conferences and working groups;
    • Modern bright office, centrally located and close to public transportation;
    • Customized workstation (macOS, Windows, Linux);
    • Company outings, happy hours, hackathons, and tech talks;
    • Receive a competitive compensation package with a strong benefits plan.
    We are a Leader for Container Management in G2 (#2 after AWS)
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