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    Senior Technical Support Engineer - Raleigh, United States - Levitate

    Levitate
    Levitate Raleigh, United States

    1 week ago

    Default job background
    Description
    Levitate's employees share a very important mission and goal: helping small businesses grow and thrive.

    We all contribute to this goal in unique ways, and that's why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles.

    Across every team and department at Levitate, you'll find friendship, enthusiasm, intelligence, and drive.

    In our pursuit to make the world a more creative and entrepreneurial place, we keep our company's five core values at the center of everything we do:

    Creating magic
    Showing customer empathy
    Making data-driven decisions
    Focusing on solutions, not problems
    Making small improvements every day
    We are looking for a highly motivated and detail-oriented Senior Technical Support Engineer to join our engineering team. In this role, you will be responsible for troubleshooting, diagnosing, and resolving technical customer issues.

    The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical concepts in a clear and concise manner.

    Responsibilities
    Support the Levitate platform and integrations with external partner APIs
    Troubleshoot, debug, and improving existing software
    Collaborate with Customer Support and Engineering to improve supportability of the product and the overall customer experience
    Contribute to internal and customer-facing knowledge bases
    Qualifications
    4+ years of technical support experience
    Experience reading and/or debugging code
    Experience using HTTP APIs
    SQL or other database querying experience. Document databases is a plus
    Able to learn new technologies and techniques
    Works well in a collaborative environment
    Strong analytical and problem-solving skills
    Experience with logging and metrics tooling
    Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including:
    Daily catered lunches from locally-owned restaurants and diverse snack offerings
    Employee-led groups (run club, disc golf club, and book club, just to name a few) that bring employees with similar hobbies and interests together to inspire and build relationships
    Plentiful opportunities to volunteer with and contribute to local organizations that align with the passions of our staff
    Flexible PTO to facilitate strong work-life balance
    Paid parental leave that provides employees with support and flexibility as they grow their families
    Extensive benefit options including healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, dental, vision, and mental health coverage, and much more
    Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events

    #J-18808-Ljbffr
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