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    Desktop Support Engineer - Raleigh, United States - Insight Global

    Insight Global background
    Description

    Job Duties:


    Provide responsive support for end users with desk side & walk-up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages.

    Use remote management to assist end users who are working offsite.
    Imaging of new PCs & clients for back office & manufacturing system use.
    Set up & support of cellular devices for end users.
    Assist in ordering & receiving equipment, as required

    Experience:
    Minimum of seven (7) years of IT experience, preferably in a customer facing role.


    Technical/Process/Functional Knowledge:
    Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems.
    Experience with applications such as MS Office & Teams.
    Experience with ticketing systems such as ServiceNow.
    Experience with Active Directory
    IT Utilities including operational experience.
    by Jobble

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