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    Product Support Engineer - Raleigh, United States - The Godwin Group

    The Godwin Group
    The Godwin Group Raleigh, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Product Support Engineer

    Allied Mobile Systems

    Dunn, NC

    Allied Mobile Systems, a thriving and rapidly expanding company and is a privately owned subsidiary of The Godwin Group based in Dunn, NC. The Product Support Engineer reports directly to the company's general manager. The successful candidate will lead projects for new products, as well as projects to improve functionality of existing products. Some projects will require you to independently lead from concept through implementation. Other projects will require work with a team to support and develop our mobile electronic and hydraulic control systems. You will also support legacy products. Starting wage is $65,000 and upwards based on skills, qualifications, and experience.

    You will work with documentation and drawings to support our products. You will work with software programs including Parker IQAN and troubleshoot electronic control systems.

    At Allied, we don't sit in a design room and develop what we think the customer wants.

    Instead, we seek their input and work with key customers to develop products and functionality to meet the needs as they define. Many of our products are conceived, designed, and implemented as a joint project with key customers.

    You will work with cutting edge technology in the industry. You can expect to be part of a team that wins awards for and best new products and innovation from recognized North American Organizations in the industry.

    QUALIFICATIONS

    · Degree in Electrical Engineering, Electrical Engineering Technology, Mechatronics, or similar Engineering discipline is desired, BUT NOT REQUIRED.

    · Education and/or Experience or a combination of the two will also be considered.

    · Experience with engineering related to electronic, mechanical, and hydraulic controls

    · Training and/or Experience with control logic programming. Experience with IQAN software is a major plus.

    · Experience and/or knowledge of hydraulic systems is a plus.

    · Strong mechanical aptitude and willingness to learn outside of existing areas of expertise.

    · Experience in project design implementation and leading projects.

    · Good oral and written communication skills and ability to work with a variety of roles including intercompany employees, vendors, our distributors, and the end customers who use our products. Ability to work with customers in roles from hands on roles up to top level managers.

    · Must have the ability to listen to customers and seek to understand their needs to determine how we can make our products meet those needs.

    · Willing to work in fast paced setting, able to handle change, and the creative energy to solve problems.

    · CDL license is a plus, or willingness to obtain a CDL license

    KNOWLEDGE/SKILLS/ABILITIES:

    • Self-starter requiring limited supervision
    • Good communication and organization skills
    • Skilled user of Microsoft Office Products
    • Experience of troubleshooting electronic, mechanical, and hydraulic systems
    • Familiarity with electrical, hydraulic, and mechanical drawings
    • Familiarity with programmable controls. (IQAN experience is a plus)
    • Familiarity with telematics and location technologies is desired
    • Familiarity with CAN bus technologies is desirable
    • Willingness to do hands-on work when needed
    • Willingness to get dirty occasionally.
    • Willingness to learn and work outside of box

    DUTIES & RESPONSIBILITIES:

    • Lead projects from design through implementation with customers, including prototype build, testing, and establishment of specifications to achieve required performance, reliability, manufacturability, and market competitiveness
    • Preparation of product manuals and training materials, and documents technical aspects of projects
    • Identify product performance and cost improvements
    • Work with cross-functional team (design, manufacturing plant personnel, purchasing, distributors, and customers) in support of new projects and existing systems
    • Some overnight travel is required (customer visits, trade shows, etc.)

    BENEFITS INCLUDE:

    · Competitive Salary & Benefits

    · Life Insurance Plan

    · Medical/Rx Plan

    · 401(k) Plan with Match

    · Long-term Disability

    · Dental, Vision Plan (optional)

    · Short-term Disability (optional)

    · Additional Life Insurance for Employee & Dependents (optional)

    · EOE Employer

    The Godwin Group is an equal opportunity employer.

    Company DescriptionAt Allied, we don't sit in a design room and develop what we think the customer wants.
    Instead, we seek their input and work with key customers to develop products and functionality to meet the needs as they define. Many of our products are conceived, designed, and implemented as a joint project with key customers.

    Company Description

    At Allied, we don't sit in a design room and develop what we think the customer wants. \r
    Instead, we seek their input and work with key customers to develop products and functionality to meet the needs as they define. Many of our products are conceived, designed, and implemented as a joint project with key customers.
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