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    Application Support Engineer - Raleigh, United States - Sensus

    Sensus
    Sensus Raleigh, United States

    3 weeks ago

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    Description


    Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world's water challenges.

    The Company's products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings.

    Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities.

    The Company's more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions.

    Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.


    The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature.

    For more information, please visit us at


    Sensus, a Xylem brand, helps a wide range of public service providers – from utilities to cities to industrial complexes and campuses – do more with their infrastructure to improve quality of life in their communities.

    We enable our customers to reach farther through the application of technology and data-driven insights that deliver efficiency and responsiveness.

    We partner with them to anticipate and respond to evolving business needs with innovation in sensing and communications technologies, data analytics and services.

    Learn more at and follow @SensusGlobal on Facebook, LinkedIn and Twitter.

    The Role:

    Sensus, a Xylem brand, seeks to hire an Applications Support Engineer for purposes of coordinating field activity, performing MS SQL and Oracle database data mining, data analysis, compiling reports and assisting with resolving technical problems within the Sensus RF network.

    You will provide the technical support & leadership in helping utilities and municipalities deploy wireless metering infrastructure and meters.


    Essential Duties/Principal Responsibilities:
    Provide operational support to Application Support Specialists, Project Management and customers

    Conducts in depth data base monitoring and analysis for Sensus Regional Network Interface data streams

    Support system integration & analysis for the Sensus FlexNet System

    Provide support on a complex system by troubleshooting system configuration, hardware, firmware, and software issues

    Monitor system hardware and software for proper delivery of data for customer operations

    Provide feedback to design and development engineering for product improvement

    Develops bash shell/Perl Scripting

    You will be responsible for delivering a system solution that is optimized, reliable, and flexible that provides advanced measurement, data collection, analysis and control capabilities and helps our customers improve operational efficiency while reducing their environmental impacts


    Minimum Qualifications:
    Associate's degree or Bachelor's degree in Engineering or Computer Sciences; or equivalent experience is required. New graduates are welcome to apply

    2 years related work experience considered a plus

    Experience in the utility or telecommunications considered a plus

    Willingness to learn Unix shell and Perl scripting within the first 6 months of hire

    Must be a quick learner with a technical background

    Recent Mid-level SQL experience (MS SQL, Postgres, and Oracle)

    Basic understanding of basic networking concepts (ping, ssh, telnet, ftp, traceroute, etc.)

    Ability to work independently with little direction and also be a team player

    Self-directed, excellent analytical and troubleshooting skills

    Effective communication and interpersonal skills, including well-developed listening skills, with the ability to communicate effectively with technical and non-technical teams

    Familiarity with for customer service considered a plus

    Willing to travel up to 50% at times

    EOE/Females/Minorities/Protected Veterans/Disabled
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