-
Software Support Engineer
4 weeks ago
Levitate Raleigh, United StatesDescription · Levitate's employees share a very important mission and goal: helping small businesses grow and thrive. We all contribute to this goal in unique ways, and that's why we prioritize helping our staff identify their strengths and find genuine fulfillment in their role ...
-
Associate Customer Support Engineer
6 days ago
Celonis Raleigh, United StatesWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join ...
-
Support (Customer Experience) Engineer
4 weeks ago
V-Soft Consulting Raleigh, United States ContractSupport (Customer Experience) Engineer · Primary Location: Raleigh, North Carolina · V-Soft Consulting is currently hiring for a Support (Customer Experience) Engineer for our premier client in Raleigh, North Carolina. · Education and Experience »Bachelor's degree in computer sci ...
-
Senior Technical Support Engineer
4 weeks ago
Mirantis Raleigh, United States Full timeJob Description · Work with customers and the Support Team to assist in resolution of complex customer issues. · Work ticket queue (SFDC) to help maintain contracted SLA's and delight customers · Troubleshooting MKE and MSR components · Troubleshooting Container Cloud components ...
-
Product Support Engineer
3 weeks ago
The Godwin Group Raleigh, United StatesJob Description · Job DescriptionProduct Support Engineer · Allied Mobile Systems · Dunn, NC · Allied Mobile Systems, a thriving and rapidly expanding company and is a privately owned subsidiary of The Godwin Group based in Dunn, NC. The Product Support Engineer reports directly ...
-
Application Support Engineer
2 weeks ago
S&P Global Raleigh, United StatesAbout the Role: · Grade Level (for internal use): · 09 · About the Role: · The Team: · S&P Global Market Intelligence provides essential information to our customers. We strive to deliver solutions that are sector-specific, data-rich, and hyper-targeted for evolving business ne ...
-
Field Engineer/ Customer Support Engineer
2 weeks ago
Accentuate Staffing Raleigh, United StatesAccentuate Staffing is looking for a Field Service Engineer at a growing Manufacturer in the Raleigh area for the Customer Support/ Application Engineering Group. · This role will provide process technology support services in the field, to include evaluation of equipment, ident ...
-
Power Electronics Support Engineer
2 weeks ago
Qualcomm Raleigh, United StatesCompany: · Qualcomm Technologies, Inc. · Job Area: · Engineering Services Group, Engineering Services Group > Support Engineering · General Summary: · You will be part of Qualcomm's machine learning inference accelerator card power team in Raleigh, NC. You will be responsible for ...
-
Senior Product Support Engineer
2 days ago
Zscaler Raleigh, United StatesAbout Zscaler · Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the companys cloud-native platform that protects thousands of customers from cyberattacks and data lo ...
-
Team Simulation Support Engineer
2 weeks ago
General Motors Raleigh, United StatesHybrid: · Position does not require an employee to be on-site full-time, but the general expectation is that the employee be onsite at Concord, NC at minimum three (3) days each week. · The Role · We are to seeking a NASCAR Team Simulation Support Engineer to aid in the operatio ...
-
Senior Technical Support Engineer
3 weeks ago
Levitate Raleigh, United StatesLevitate's employees share a very important mission and goal: helping small businesses grow and thrive. We all contribute to this goal in unique ways, and that's why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles. · Across eve ...
-
Product Support Engineer III
1 week ago
Zscaler Raleigh, United States**Product Support Engineer III - Federal** · Raleigh, NC, USA · Full-time · Department: Customer Services · **Company Description** · Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Ze ...
-
Senior Product Support Engineer
2 weeks ago
Zscaler Raleigh, United StatesAbout Zscaler · Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data lo ...
-
Lead Technical Support Engineer
4 weeks ago
Qualys Raleigh, United StatesCome work at a place where innovation and teamwork come together to support the most exciting missions in the world · Description: · The Lead Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured ...
-
Azure Cloud Support Engineer
12 hours ago
TARGAN Inc. Raleigh, United StatesJob Description · Job DescriptionDescription:The Azure Cloud Support Engineer role is a key technical position in a fast-paced, challenging, and positive work environment. TARGAN is developing its data systems platform to support our ongoing R&D efforts and our commercial systems ...
-
Engineering Inside Sales Support
2 weeks ago
Hoffman & Hoffman Inc Raleigh, United StatesJob Description · Job DescriptionWe are 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions. There are approximately 7,0 ...
-
Application Support Engineer
5 days ago
HealthEdge Raleigh, United StatesOverview · JOB TITLE: Application Support Engineer · JOB LOCATION: REMOTE EMPLOYMENT IS AVAILABLE FOR THIS POSITION. TELECOMMUTING FROM ANYWHERE IN THE UNITED STATES IS POSSIBLE. Company Headquarters is in Burlington, Massachusetts. · REQUIRED TRAVEL: None · REPORTS TO: Manag ...
-
Application Support Engineer
2 weeks ago
Sensus Raleigh, United StatesXylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world's water challenges. The Company's products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, r ...
-
Core Support Engineer
1 week ago
Coastal Credit Union Raleigh, United StatesJob Title: Core Support Engineer · Dept: IT Operations · Position Location: Raleigh, NC. Hybrid Position · Rotational on-call nights and weekends required · Your Impact · As the Core Support Engineer, you'll have the opportunity to use your strong analytical, problem-solving ...
-
Desktop Support Engineer
2 weeks ago
Innosoul inc Raleigh, United StatesJob ID: NC-735552 · Onsite/Local Desktop Support Engineer (Raleigh ONLY) with SCCM/MECM, BitLocker, PowerShell, Cisco AMP/ISE/switches/routers, TN3270, SharePoint, Windows, peripherals/printers/scanners/cameras/fax/audio-video experience · Location: Raleigh, NC (NCAOC) · Duration ...
Senior Technical Support Engineer - Raleigh, United States - WalkMe
Description
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world.Using artificial intelligence, analytics, engagement, guidance, and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.
As a Senior Technical Support Engineer you will report to a Team Lead and work with Product Managers, Account Managers, Solutions Engineers, Solutions Consultants, and customers on solving critical technical issues.
You can quickly assess and resolve complex problems across a broad range of WalkMe offerings (e.g. web, mobile, desktop), 3rd party technologies, and complex enterprise-level integrations.Current Shift:
Monday to Friday 12 PM - 9 PM ET
What You'll Own
Resolve technical escalations, including identification of root cause and issue resolution
Exceed customer expectations on response quality, timeliness of responses and overall customer experience
Provide technical mentoring to Technical Support Engineer
Set up our Principal Pod for success
Provide well-thought out direction to help customers deploy and maintain the WalkMe products
Author and review knowledge base content to promote support scalability and improve self-service capabilities
Provide feedback within the organization about issues that can be addressed before they become serious or widespread
Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvement
What You Need to Succeed
2 or more years of experience in customer support, technical support, system administration or a related customer-facing role, with at least 2 years in a technical role
Knowledge of HTML, CSS and Javascript
Experience in developing and debugging client-side code using browser tools
Experience supporting SaaS applications
Passion for solving customer issues and advocating for their success
Excellent relationship with management and ability to provide stellar customer service in multiple forms (written, conference calls, in-person)
What You'll Love About Us
Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration and innovation that we bring to the rest of our business.
We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients.
While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining.
And at WalkMe, we achieve our goals.Our job titles may span more than one career level. The starting base pay for this role is between $40,000 and $72,000.
The actual base pay is dependent upon many factors, such as:
training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and RSUs as part of our competitive total rewards package.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location.
WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Apply for this job#J-18808-Ljbffr