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    Senior Technical Support Engineer - Raleigh, United States - Mirantis

    Mirantis
    Mirantis Raleigh, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    • Work with customers and the Support Team to assist in resolution of complex customer issues.
    • Work ticket queue (SFDC) to help maintain contracted SLA's and delight customers
    • Troubleshooting MKE and MSR components
    • Troubleshooting Container Cloud components
    • Bug reporting and project follow up
    • Learn the Mirantis Container Cloud technologies and customer deployment environments
    • Create best-in-class help content and proactively review and update our knowledge management system
    • Work with your team to identify and utilize troubleshooting techniques to resolve advanced issues spanning all layers of the technology stack
    • Engage with the engineering team to resolve technical issues
    • Identify and recommend process improvements to deliver the highest level of customer satisfaction
    • Maintain and track detailed records for all customer interactions in our internal ticketing system
    • Have fun

    Qualifications

    • Four year college degree or equivalent required,
    • 4+ years experience in technical support, with a focus on networking troubleshooting
    • System Admin knowledge a plus - Linux, Ubuntu, Kubernetes, VMWare
    • General understanding of programming language - Python, C++
    • Experience troubleshooting complex networking issues (bare metal, virtual, cloud)
    • Knowledge of REST API and web applications
    • Familiarity with cloud services (Azure, AWS, GCP)
    • Experience and dedication to creating Knowledge articles
    • Customer Service focused engineer

    Preferred Qualifications

    • Familiarity with DevOps software such as Puppet, Chef, and Jenkins
    • Experience writing small programs/scripts
    • CCNA certification or equivalent required
    • CCNP is a plus

    Additional Information

    What does Mirantis offer you?
    - Work with an established Silicon Valley leader in the cloud infrastructure industry;
    - Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
    - Be a part of cutting-edge, open-source innovation;
    - Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
    - Internship provides you with the opportunity to combine work and education;
    - Professional development and training;
    - Attend conferences and working groups;
    - Modern bright office, centrally located and close to public transportation;
    - Customized workstation (macOS, Windows, Linux);
    - Company outings, happy hours, hackathons, and tech talks;
    - Receive a competitive compensation package with a strong benefits plan.

    We are a in G2 (#2 after AWS)

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