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Customer Service Representative
1 week ago
Mark Maker Grand Rapids, United StatesResponsibilities: · - Answer incoming calls and respond to customer inquiries in a professional and timely manner · - Assist customers with product information, pricing, and order placement · - Resolve customer complaints or issues with patience and empathy · - Communicate effect ...
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Customer Service Representative
1 week ago
Sheldon Cleaners Grand Rapids, United StatesSheldon Cleaners is looking for customer service representatives with the following traits/skills: · - Greeting and assisting customers by creating a welcoming and energetic atmosphere. · - Building relationships and customer connections through positive, memorable interactions a ...
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Customer Service Representative
1 week ago
Skytron LLC Grand Rapids, United StatesJoin a team that improves patient outcomes, through innovative and flexible solutions to the acute care market When you work for Skytron, you get so much more than a job, including: · - Hybrid work arrangement · - Comprehensive benefits package, beginning day one · - Annual Pool ...
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Customer Service Representative
4 days ago
Gordon Water Systems Grand Rapids, United StatesA day as a Customer Service Representative will be varied and unpredictable: Customers, Managers, Drivers, and Technicians have different needs and appreciate your immediate attention. Your timely involvement will make a difference in their lives · You are the first voice a custo ...
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Customer Service Representative
4 days ago
Keynote Business Solutions Grand Rapids, United StatesJob Overview: · We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires excellent communication skills, attenti ...
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Member Services Representative
2 minutes ago
ASR CORPORATION Grand Rapids, United StatesWe are a health plan benefit administrator seeking to hire individuals that have the desire to grow with us. We are looking for an experienced Member Services Representative (MSR) provides specialized call management, advocacy and education to members while fulfilling the mission ...
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Customer Service Representative
1 week ago
USSC Acquisition Corp. Grand Rapids, United States: · United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property. As the global leader in our industry, we push boundaries by utilizing innovation to ...
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Customer Service Representative
1 week ago
LasikPlus/TLC/LVI Grand Rapids, United States**We are Growing Join us at LasikPlus, LVI & TLC** · Are you looking for an exciting and rewarding career opportunity at a second-generation family-owned business working alongside world-class Ophthalmologists and Optometrists with a leading provider of laser vision correction in ...
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Patient Services Representative
1 week ago
Corewell Health Grand Rapids, United StatesThis is a benefit-eligible position. · The starting rate for this position is $17.06 per hour and varies based on experience. · This role will greet patients and visitors, checking them in and out. They will handle insurance verifications and registrations as well as answering ph ...
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Customer Service Representative
1 week ago
The UPS Store Grand Rapids, United StatesWeekly Pay (Direct Deposit) · Salary : From $15.00 Per Hour · This job involves contact with a variety of customers who could have mailbox agreements, packages to ship, printing projects or be in need · of one of our many other services. You will be expected to effectively uncove ...
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Patient Service Representative
1 week ago
Corewell Health Grand Rapids, United States**Job Summary** · Provides clerical support in complex matters to assist in the delivery of quality health care services. · **Essential Functions** · - Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatmen ...
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Customer Service Representative
1 week ago
Northpointe Bank Grand Rapids, United States**_The POWER of a CAREER_** Northpointe Bank is seeking a detail oriented, customer service minded individual to join our team as a **_Customer Service Representative_**. This position requires an individual who has the desire to make a difference within the organization. An exce ...
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Remote Member Service Representative
6 days ago
Conserve Development Grand Rapids, United StatesWe are seeking a highly motivated and customer-oriented individual to join our team as a Member Service Representative. In this role, you will play a vital role in providing exceptional service to our valued members. As the first point of contact for our members, you will be resp ...
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Insurance Customer Service Representative
2 days ago
Red Cedar Insurance Agency Grand Rapids, United StatesCommercial insurance agency is seeking a part-time customer service representative to join our team. · **Location**: HYBRID 2 days per week work at home and 2 days in Office**: · - **Grand Rapids, MI, with Fridays off. · **Weekly Work Schedule**: 8a-5p or 9a-6p Monday - Thursday. ...
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Life Cycle Services Representative
2 minutes ago
Trace3 Grand Rapids, United StatesWho is **Trace3**? · Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive adva ...
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Patient Services Representative, Patient
20 hours ago
Corewell Health Grand Rapids, United StatesJob Summary · Provides clerical support in complex matters to assist in the delivery of quality health care services. · Essential Functions · - Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms. ...
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Grr Customer Service Representative
2 days ago
Swissport International AG Grand Rapids, United StatesOverview: · Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide ...
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Field Service Representative 7
2 minutes ago
Veolia WTS Grand Rapids, United States**Company Description** · **Job Description** **This is a traveling remote role** · As a Field Service Technician working with the Water Technologies and Solutions (WTS) team, you will safely provide commissioning and aftermarket support to a diverse group of industrial and munic ...
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Insurance Customer Service Representative
2 days ago
Plouff Family Insurance Agency- AAA Insurance Grand Rapids, United StatesThe Plouff Family AAA Agency, in SE Grand Rapids, is adding a Customer Service Specialist to help with billing, renewals and inbound customer calls. · **Essential Duties and Responsibilities**: · - Answer all inbound calls with a focus on first contact resolution · - Help our cus ...
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Part Time Customer Service Representative
2 days ago
Avflight Grand Rapids, United States Part time**Location**: Grand Rapids, MI · **Employment Type**: Part Time - 2nd Shift. · **General Purpose of Job**: · The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large busines ...
Agency Customer Service Representative/Trainer - Grand Rapids, United States - Michigan Farm Bureau
Description
OBJECTIVE:
To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Area Service Office (ASO) in a quick and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in person, and through daily document listings and activities reports. To oversee daily office operations and administration. To be a multi-line subject matter expert for field staff. To create and manage employee schedules, order office supplies, oversee and adhere to budget, and delegate daily tasks. To offer training for all lines of business and products to ASO staff, agent staff, and agents.
RESPONSIBILITIES:Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.
Face-to-face interaction with ASO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds.
Receive, process, and verify insurance and membership transactions.
Take ownership of complaints and inquiries and proactively follow through to resolution.
Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures.
QUALIFICATIONS:Required: High school diploma or equivalent required. Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel and PowerPoint required. Demonstrated ability to learn new technologies required. Active P/C license required or must be successfully obtained within 90 days of employment. Keyboarding skills with accuracy required. Willingness to pursue continuing job-related training and education required.
Preferred: Associates degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance or finance, or equivalent experience may be considered. Minimum one year of experience in insurance processing preferred. One-year professional office experience and customer service preferred.
Agency Customer Service Representative/Trainer professionals in Grand Rapids
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Kim Taylor
Reading Room Paraprofessional