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    personal injury law firm receptionist - Los Angeles, United States - Javaheri & Yahoudai A Professional Law Corporation

    Javaheri & Yahoudai A Professional Law Corporation
    Javaheri & Yahoudai A Professional Law Corporation Los Angeles, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • 401(k) matching
    • Free food & snacks
    • Free uniforms
    • Paid time off
    • Training & development
    We are a prominent Personal Injury Law Firm and are looking for a Receptionist with a positive attitude who excels in customer service

    At our law firm, the receptionist serves as the initial point of contact for the firm by answering incoming calls from prospective and current clients in a timely manner. The receptionist is expected to provide world class client and customer service.

    You must be a Fluent Spanish Speaker.


    Responsibilities:


    Answers all incoming calls from potential clients, current clients, and service providers

    Listens empathetically and gets a clear explanation of who is calling, who they need to speak with, and what the call is regarding

    Understands which team members are available to take calls at all times and offers appropriate alternatives if the team member is unavailable

    Notifies an appropriate team member when taking lunches, taking breaks, or running errands to ensure phone coverage

    Answers all calls with positivity and empathy with a goal of world-class client service

    Receives and welcomes guests as they arrive

    Keeps office supply area clean and organized

    Tracks and monitors office supplies and orders as needed

    Keeps the mail area clean and organized and ensures postage and mailing supplies are available

    Notifies appropriate team member if any office areas or supplies are in need of repair

    Processes incoming and outgoing mail

    Checks mailbox daily to open, process, scan, and save mail appropriately and ensures the appropriate team member receives a copy

    Monitors outgoing mail tray to ensure outgoing mail is taken to the mailbox twice daily

    Ensures deliveries are brought to appropriate parties immediately

    Scans all incoming documents and sends to appropriate party

    Maintains utmost professional standards towards the Firm and its clients

    Other tasks as assigned

    Qualifications and Skills:


    Strong customer service skills

    Fluent Spanish Speaker

    Ability to diffuse frustrated or upset callers

    Highly organized, efficient, and proactive

    Excellent communication skills

    Ability to maintain calm under pressure

    Flexible, adaptable, and open to constructive feedback

    Friendly, personable, positive, empathetic demeanor

    Solid knowledge of case management and systems

    General computer skills with working knowledge of Microsoft Word, Excel, Outlook and case management software

    Professional demeanor and appearance

    Strong personal focus on meeting or exceeding individual, department and Firm goals

    Ability to work effectively within a team-oriented work environment
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