- 401(k)
- Free food & snacks
- Paid time off
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personal injury law firm receptionist - Los Angeles, United States - Javaheri & Yahoudai A Professional Law Corporation
Description
Job Description
Job DescriptionBenefits:At our law firm, the receptionist serves as the initial point of contact for the firm by answering incoming calls from prospective and current clients in a timely manner. The receptionist is expected to provide world class client and customer service.
You must be a Fluent Spanish Speaker.
Responsibilities:
Answers all incoming calls from potential clients, current clients, and service providers
Listens empathetically and gets a clear explanation of who is calling, who they need to speak with, and what the call is regarding
Understands which team members are available to take calls at all times and offers appropriate alternatives if the team member is unavailable
Notifies an appropriate team member when taking lunches, taking breaks, or running errands to ensure phone coverage
Answers all calls with positivity and empathy with a goal of world-class client service
Receives and welcomes guests as they arrive
Keeps office supply area clean and organized
Tracks and monitors office supplies and orders as needed
Keeps the mail area clean and organized and ensures postage and mailing supplies are available
Notifies appropriate team member if any office areas or supplies are in need of repair
Processes incoming and outgoing mail
Checks mailbox daily to open, process, scan, and save mail appropriately and ensures the appropriate team member receives a copy
Monitors outgoing mail tray to ensure outgoing mail is taken to the mailbox twice daily
Ensures deliveries are brought to appropriate parties immediately
Scans all incoming documents and sends to appropriate party
Maintains utmost professional standards towards the Firm and its clients
Other tasks as assigned
Qualifications and Skills:
Strong customer service skills
Fluent Spanish Speaker
Ability to diffuse frustrated or upset callers
Highly organized, efficient, and proactive
Excellent communication skills
Ability to maintain calm under pressure
Flexible, adaptable, and open to constructive feedback
Friendly, personable, positive, empathetic demeanor
Solid knowledge of case management and systems
General computer skills with working knowledge of Microsoft Word, Excel, Outlook and case management software
Professional demeanor and appearance
Strong personal focus on meeting or exceeding individual, department and Firm goals
Ability to work effectively within a team-oriented work environment