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    IT Help Desk 2 - San Diego, United States - RemX

    RemX
    RemX San Diego, United States

    4 days ago

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    Description
    Job Title: Help Desk Tier 2 Technician

    Remx is seeking a Help Desk Tier 2, for our client in the West Hills area, this is contract position. Monday - Friday - On Site - $28.00 to 33.00/hour DOE

    Position Overview: The ideal candidate will possess a strong customer orientation, exceptional communication skills, and a deep technical knowledge across various networking, hardware, software, and web-based environments. This role will be responsible for providing technical analysis and support to all levels of the organization, diagnosing and resolving complex problems, and fostering collaboration across departments.

    Key Responsibilities:
    • Provide technical analysis and support across networking, computer hardware, software, and web-based environments.
    • Diagnose, troubleshoot, and resolve problems through detailed interaction with functional partners.
    • Communicate resolutions effectively through phone, email, or chat, providing clear and unambiguous instructions or technical manuals.
    • Act as the primary point of contact for IT-related issues and serve as a liaison across all IT functions.
    • Foster collaboration and teamwork across the organization.
    Required Skills and Qualifications:
    • Bachelor's degree in Computer Science or related field.
    • 4 to 5 years of experience in a similar role.
    • Strong technical knowledge with a focus on Microsoft desktop products: Windows 10/11, MAC OS, Citrix, Thin Clients, and Office 365.
    • Familiarity with Microsoft Service Center Configuration Manager (SCCM), Microsoft Intune, and Active Directory.
    • Excellent communication and interpersonal skills.
    • Ability to provide education and training at a deep level.
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