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    Help Desk Specialist - San Diego, United States - ACL Digital

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    Description

    Position: Helpdesk Specialist

    Work Location: Rancho Bernardo, CA

    Duration: 6 months with possible extension to 1 year

    Shift

    3 p.m. midnight Fri, Sat, Sun, Mon, Tuesday consistent overtime requirements, may need to work earlier. Requires flexibility with scheduling.

    Required Skills

    ChatOps experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack

    Customer service - working with customer service reps to high level engineers

    ServiceNow

    Confluence / JIRA

    IP knowledge - subnetting and general IP concepts like subnetting etc.

    Light Active Directory experience

    Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues

    Working on Project in a Team format and also alone keeping yourself on track by finishing your assignments on time or early

    Experience with Office360 Word Outlook Excel MS suite etc



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