Reservations Specialist - San Diego, United States - La Jolla Beach & Tennis Club

La Jolla Beach & Tennis Club

Verified Company

San Diego, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The La Jolla Beach & Tennis Club is currently seeking a highly skilled Reservations Specialist to join our team at our beautiful oceanfront property
Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.

What we offer:

Free daily meal and salad bar
Free parking
Benefits including: Medical, Dental, Vision, 401K (based on employment status)
Paid vacation, sick, and holiday time
Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining
Property retail shop and hotel discounts

- $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:

Consistently provide professional, attentive, and genuinely friendly service
Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Full Time 7AM - 8PM

Pay Range:
$22

SUMMARY

The Reservation Specialist assists the Rooms Division Manager by performing daily Reservation Agent duties, and is responsible for all the administration and maintenance of Online Travel Agency sites to grow market share and revenue.

The Specialist also plays a leadership role alongside the Reservations Supervisor and Summer Coordinator.

Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reservation Agent Responsibilities:

Handles and processes reservation calls and inquiries. Communicates changes in reservations activity to the front desk and housekeeping departments when appropriate.

Complete assigned duties (Gameplan) by deadlines given.

Follows the Aspire call criteria while processing reservations at rates to achieve the greatest yield while maintaining knowledge of current room types, rate structures, and features.

Meets or exceeds goals set forth including, but not limited to; call conversion ratio, reservation shops, call accuracy, abandoned calls etc.
Assists the Front Desk and PBX operators during staffing shortages, periods of high volume or as needed. May be requested to perform the duties/shifts at the front desk.

Able to multi-task.

Be well versed with and adhere to company policies and events.
Treat all guests and employees with respect, dignity and courtesy.

Other duties may be assigned.

Online Travel Agent Responsibilities:

Monitors online sites weekly to ensure all content, inventory and photos are up to date.
Works closely with the Rooms Division Manager to load and maintain accurate inventory and rates.
Able to prepare reporting on sales and inventory from the OTA's.
Trained on reporting systems from EasyRMS, Synxis and EzYield
Stays up to date on all current promotions and specials to reflect into the OTAs.
Communicates, demonstrates and retains knowledge of company policies, and enforces safety regulations.
Other duties may be assigned.

OUTCOME
This position plays an essential role in maximizing guest satisfaction, quality assurance and the financial success of the company.

Employees in the position are expected to achieve desired results by monitoring and controlling the quality and accuracy of reservations sales and OTA's and assisting the Rooms Division Manager as needed.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A.) from four‐year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information in English and respond to questions from managers, clients, customers, members, guests, other employees, and the general public.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form