Jobs
>
San Diego

    Support Desk Specialist Tier 1 and Tier 2 - San Diego, United States - Vaco

    Vaco
    Vaco San Diego, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Support Desk Specialist Tier 1 and Tier 2 (multiple openings) - No C2C inquiries please

    Job Summary

    We are seeking a Support Desk Specialist to join our dynamic team. This role is ideal for those who thrive in a fast-paced environment, excel in multitasking, and are passionate about providing top-notch support to our clients. As a Support Desk Specialist, you will play a crucial role in assisting our engineering team with various projects. Additionally, depending on client scheduling needs, you may provide support to our in-house support desk. Your primary responsibilities will involve responding to customer service requests through phone, email, or our ticket portal, offering technical support for IT networks, servers, and desktop & laptop systems. You will also be responsible for updating network diagrams and client documentation to reflect any modifications or updates while working both in the field and remotely on clients' networks and equipment.

    Ideal Candidate

    • Proficient in computer hardware and software, including setting up computer systems and software for clients.
    • A passion for technology and a strong desire to assist others.
    • Comfortable with meeting and communicating with new individuals.
    • Exceptional listening skills to comprehend client IT issues.
    • Outstanding time management and organizational skills, especially when working under pressure.
    • Meticulous attention to detail, the ability to collaborate effectively, and adherence to instructions and SOPs.
    • Availability from Monday to Friday, 8 am to 5 pm, with a willingness and capability to work some evenings and weekends.
    Essential Functions
    • Deliver onsite and occasional remote IT technical support to client end users while maintaining the highest standards of customer service.
    • Collaborate with the Systems Engineering Team on projects and onsite services.
    • Perform onsite technical support and system installations at client sites as required.
    • Utilize research tools to review client documentation for support activities as necessary.
    • Maintain a knowledgebase to ensure the availability of accurate articles for efficient client troubleshooting.
    • Thoroughly document all client support services and troubleshooting processes on support tickets, including specific steps taken to resolve and troubleshoot issues.
    • Complete assigned technical support projects and tasks.
    • Conduct timely follow-up activities with clients via email or phone to confirm the success of support activities, especially when clients were unavailable for review during the service, such as after-hour support.
    • Attend mandatory company meetings as required.
    Knowledge & Experience
    • Minimum of 2-4 years of IT experience, including managing workstation setups, basic software installations, and computer network operations.
    • Experience with ticketing systems is preferred but not mandatory (e.g., AutoTask, ConnectWise, Kayako, Remedy, etc.).
    • Excellent problem-solving skills, enabling efficient issue resolution through the application of knowledge, experience, system documentation, vendor support, and online resources.
    • Proficiency in various technologies, including Windows 10, DHCP, DNS, VPN, TCP/IP, Remote Desktop, MS Office Suite, network topology, network printers, scanners, hardware and software installation, and OS installation.
  • Virtual

    Support Desk Specialist Tier 1 and Tier 2

    1 week ago

    Virtual San Diego, United States

    Support Desk Specialist Tier 1 and Tier 2 (multiple openings) · Job Summary · We are seeking a Support Desk Specialist to join our dynamic team. This role is ideal for those who thrive in a fast-paced environment, excel in multitasking, and are passionate about providing top-notc ...

  • CARET

    Client Services Tier 2

    1 week ago

    CARET San Diego, United States

    HotDocs by Caret is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency-all within a secure, cloud-enabled ecosystem. · About the ...

  • ScaleMatrix Holdings, Inc.

    Tier-1 Support Technician

    1 week ago

    ScaleMatrix Holdings, Inc. San Diego, United States

    ScaleMatrix, the industry leader in world-class colocation and cloud services, is expanding its Support Operation Center. We are looking for motivated individuals interested in beginning their career in the field of IT. Because of our always expanding portfolio of new services, w ...

  • AbacusNext

    Client Services Tier 2

    1 week ago

    AbacusNext San Diego, United States

    HotDocs by Caret is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency-all within a secure, cloud-enabled ecosystem.Our team-defin ...

  • Caret

    Client Services Tier 2

    2 weeks ago

    Caret San Diego, United States Full time

    HotDocs by Caret is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem. · About the T ...

  • AbacusNext

    Client Services Tier 2

    1 week ago

    AbacusNext San Diego, United States

    Caret is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency-all within a secure, cloud-enabled ecosystem. · About the Team · Our ...

  • AbacusLaw

    Client Services Tier 2

    1 week ago

    AbacusLaw San Diego, United States

    HotDocs by Caret is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiencyall within a secure, cloud-enabled ecosystem. · About the T ...

  • SHEIN Technology LLC

    SOC Analyst Tier II

    1 week ago

    SHEIN Technology LLC San Diego, United States

    Job Title: SOC Analyst I · Reports to: Monitoring & Response Teams Manager · Job Location: San Diego, CA, USA · Job Status: Exempt, FT · About SHEIN · SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand ...

  • AbacusLaw

    Client Services Tier 2

    2 weeks ago

    AbacusLaw San Diego, United States

    HotDocs by Caret is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiencyall within a secure, cloud-enabled ecosystem.Our team-define ...

  • Insight Global

    Tier 2 SOC Analyst

    2 weeks ago

    Insight Global San Diego, United States

    We are looking for a Security Operations Center Analyst, who will be responsible for the monitoring of security telemetry and analysis/triage security events in our Global Security Operations Center (GSOC). This SOC Analyst will ensure all reported cyber security events are prope ...

  • Insight Global

    Tier 2 SOC Analyst

    2 weeks ago

    Insight Global San Diego, United States

    Job Description · We are looking for a Security Operations Center Analyst, who will be responsible for the monitoring of security telemetry and analysis/triage security events in our Global Security Operations Center (GSOC). This SOC Analyst will ensure all reported cyber securit ...

  • SHEIN Technology LLC

    SOC Analyst Tier II

    2 weeks ago

    SHEIN Technology LLC San Diego, United States Full time

    About the job · Job Title: SOC Analyst I · Reports to: Monitoring & Response Teams Manager · Job Location: San Diego, CA, USA · Job Status: Exempt, FT · About SHEIN · SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. ...

  • Outlier

    AI Content Editor Tier 1

    3 weeks ago

    Outlier San Diego, United States Full time

    Outlier helps the worlds most innovative companies improve their AI models by providing human feedback. In this role, you will become an AI Content Editor, assessing the quality of AI-generated writing, reviewing the work of fellow writers, and crafting original responses to prom ...

  • Leidos

    SMIT Service Desk RDM Tier 2 Technician

    5 days ago

    Leidos Coronado, United States

    · The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our San Diego, CA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through s ...

  • Leidos

    SMIT Service Desk RDM Tier 2 Technician

    2 days ago

    Leidos Coronado, United States

    · The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our San Diego, CA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through s ...

  • 00210 1901 Group, LLC

    SMIT Service Desk RDM Tier 2 Technician

    1 week ago

    00210 1901 Group, LLC Coronado, United States Full time

    The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our San Diego, CA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step ...

  • General Dynamics Information Technology

    MK160 (NSFS) Tier II Trainer at Expeditionary Warfare Training G with Security Clearance

    2 weeks ago

    General Dynamics Information Technology San Diego, CA, United States

    REQ#: RQ166983 Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation · Make an impact by advancing the Department of Defense's mission to keep our country safe and secure · Job Description Primary responsibilities: Dev ...

  • General Dynamics Information Technology

    MK160 (NSFS) Tier II Trainer at Expeditionary Warfare Training Group Pacific (EWTGPAC)

    2 weeks ago

    General Dynamics Information Technology San Diego, United States

    Primary responsibilities: Develops and conducts training and educational programs for Sailors in support of Expeditionary Warfare Training Group Pacific in San Diego, CA. Training program requires ability to conduct traditional classroom instruction and support shipboard training ...

  • General Dynamics Information Technology

    MK160 (NSFS) Tier II Trainer at Expeditionary Warfare Training Group Pacific (EWTGPAC)

    1 week ago

    General Dynamics Information Technology San Diego, United States

    Primary responsibilities: Develops and conducts training and educational programs for Sailors in support of Expeditionary Warfare Training Group Pacific in San Diego, CA. Training program requires ability to conduct traditional classroom instruction and support shipboard training ...

  • General Dynamics Information Technology

    MK160 (NSFS) Tier II Trainer at Expeditionary Warfare Training Group Pacific (EWTGPAC)

    2 days ago

    General Dynamics Information Technology San Diego, United States

    Primary responsibilities: Develops and conducts training and educational programs for Sailors in support of Expeditionary Warfare Training Group Pacific in San Diego, CA. Training program requires ability to conduct traditional classroom instruction and support shipboard training ...