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Marlborough

    Help Desk Technician - Marlborough, United States - Mastech Digital

    Mastech Digital
    Mastech Digital Marlborough, United States

    1 week ago

    Default job background
    Description

    Responsibilities

    • IT Help Desk support (On rotating basis with some after-hours coverage):
    • Answer help desk phone calls.
    • Route help desk tickets to appropriate technicians or support groups.
    • Provide on the spot troubleshooting as time allows.
    • Provide support through Microsoft Teams.
    • Provide walk up support.
    • Provide local support for the following systems (installation, upgrades, troubleshooting):
    • PC/Laptop Hardware and Software
    • Network Peripherals, Printers, Copiers
    • Telephone System
    • Enterprise/Business Applications
    • Maintain loaner laptops and projectors.
    • Hardware procurement, inventory, disposal support.
    • Travel to other sites to provide support.

    Qualifications

    • Windows 10 & 11 experience.
    • Microsoft Office 365 experience.
    • Knowledge of Laptop/Printer Hardware.
    • Networking and Wireless skills a plus.
    • PC/Laptop build experience.
    • Active Directory and Microsoft Exchange/O365 experience.
    • Desktop support tools knowledge.
    • Anti-Virus, Malware, Spam, and other security remediation experience.
    • Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
    • Ability to be an active participant and contributor on a professional IT Support Team.
    • Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.
    • Ability to plan/organize time and workload.
    • Ability to follow standard processes/procedures.
    • IT service management system experience desired (ServiceNow experience a plus).
    • Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.

    Education

    • BA/BS MIS or CIS (or related technical discipline) desired
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