Help Desk Technician I - Boston, United States - Soft Point Media

Description

Are you a tech-savvy professional seeking an exciting full-time opportunity? We're on the lookout for a skilled Information Technology Professional to join our team, offering a hybrid work arrangement that includes both on-site client visits and remote support from the comfort of your home.

Our company specializes in delivering top-notch IT solutions to small and medium businesses across the greater Boston area.

With a diverse clientele spanning various industries, you'll enjoy a fast-paced work environment that's far from the ordinary internal IT roles.

Customer satisfaction is paramount to us, making exceptional service a cornerstone of our business.


THE TECHNICAL ASSESSMENT IS A REQUIREMENT TO BE CONSIDERED FOR THIS POSITION. ALL APPLICATIONS WITHOUT THE ASSESSMENT WILL NOT BE ACCEPTED.

Key Responsibilities:

• Addressing and resolving desktoplevel repair tickets promptly
• Conducting proactive maintenance on client computer systems
• Managing monitoring systems and alerts, and refining alert thresholds as needed
• Oversight of client Office 365 licenses and subscriptions, including updating license reports
• Onsite service ticket resolution and project management

Desired Skills:

• Excellent verbal and written communication skills for client interactions and documentation
• Strong customer service orientation, with daily client communication
• Ability to collaborate effectively in both team and independent settings
• Proficiency in working with ticketing and dispatch systems like ConnectWise Manage, Autotask, or similar platforms

Perks of Joining Our Team:
At our company, we believe in balancing hard work with enjoyment. We prioritize your health and wellness by providing full medical, dental, and vision insurance coverage. Additionally, we offer paid time off (PTO) to ensure you have ample time to recharge. With multiple positions available, there's plenty of room for growth and development within our team.


Pay:
$60, $75,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• High school or equivalent (preferred)

Experience:

Windows Professional: 1 year (preferred)

• Help desk: 2 years (preferred)

Ability to Relocate:

• Boston, MA: Relocate before starting work (required)

Work Location:
In person