- Provide excellent customer service while using technical, analytical and communication skills to accurately identify client needs and provide effective solutions.
- Troubleshoot and resolve workstation and classroom technology problems.
- Act as educator and coach to help college staff, faculty and students adopt and use core institutional technologies effectively.
- Actively contribute to the development and implementation of training materials and programs that promote the roll-out and use of technology.
- Follow the established incident management process, ensuring escalated tickets have appropriate details for issue resolution.
- Maintain complete, accurate and timely records in the Help Desk ticketing system for all client support activities.
- Develop a mastery of classroom and conference room technologies.
- Maintain high up-time of classroom and conference room systems through daily audits.
- Respond to and fulfill requests to meet Service Level Agreements.
- Participate in special projects and other duties as assigned.
- Excellent troubleshooting and critical thinking skills.
- Excellent interpersonal, verbal and written communication skills with the ability to translate technical concepts into user-friendly English.
- Strong customer service skills: Patience, attentiveness and the ability to use positive language
- Proficiency with a variety of Windows operating systems and software including Office365, Outlook and multiple browsers.
- Proficiency with Macintosh operating systems and software including Safari and MS Office and Outlook for Macintosh
- Knowledge of networking concepts and the ability to troubleshoot network printing and wireless client issues.
- Experience with audio visual technology and videoconferencing systems.
- Ability to work in and foster a collaborative team environment
- Ability to work flexible shifts, which may include evenings and/or weekends and peak periods including, but not limited to the beginning of each semester and service launch dates.
- Excellent follow-through and attention to detail
- Bachelor's degree or equivalent job experience required
- 4-6 years of experience providing desktop support.
- MCSE or MCSA , or CompTIA certification preferred.
- Must be able to lift and carry 25 lbs.
- Must be able to bend, kneel, stoop, twist, reach or sit for extended periods.
- Must be able to operate office equipment including phone, computer, A/V equipment
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Support Analyst
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zb Los Angeles, United States**Role: Yardi Support Analyst** · **Duration: 2 to 3 months (possible extension or become full-time)** · **Location: Los Angeles, CA 90010** · **Interview process: 2 video interviews** · It will be on-site for the first 2 months and then it will be hybrid moving forward after tha ...
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IT Support Analyst
1 week ago
TCS Education Anaheim, United StatesJob Description: · The IT Support Analyst will report to the Site Support Manager or the Director of IT and work closely with Central IT at the TCS Education System. This position is responsible for helping faculty, staff and students make effective use of technology. This is don ...
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1 week ago
UCLA Los Angeles, United States**Salary & Compensation** · - UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range ...
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Desktop Support Analyst
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Altera Digital Health Inc. United States Whittier, United StatesAltera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technolog ...
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Crimson Enterprises Golden Beach, United StatesKCA Deutag Drilling GmbH is a leading international drilling contractor in the oil and gas industry as well as geothermal energy. With over employees worldwide, we currently operate 176 drilling rigs in 27 countries. Since our establishment 130 years ago, our focus has been on qu ...
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Client Support Analyst
1 week ago
Altus Group Irvine, United States**Job Category**: · Technology · **Pay Grade Range**: · $ $40.38 · **Disclaimer**: The base salary range represents the low and high end of Altus Group's "Pay Grade Range" for this position in the primary work location. Actual hiring salaries will vary depending on factors includ ...
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Executive Support Analyst
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Altura Credit Union Riverside, United States**Job Location** · - Corporate Office - Riverside, CA**Position Type** · - Full Time**Education Level** · - 4 Year Degree**Salary Range** · - $ $36.50 Hourly- Description · - Classification: Hourly, Non-Exempt**SUMMARY** · - Under the general direction of the President, CEO and E ...
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Technology Support Analyst
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LAist Pasadena, United States**Who We Are**: · **Position Summary**: · As a Technology Support Analyst for American Public Media Group, you will work as part of a dynamic IT team supporting projects and daily operations for the staff of Southern California Public Radio and American Public Media Group. While ...
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Application Support Analyst
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CIM Group, LP Los Angeles, United States**POSITION PURPOSE**: · **ESSENTIAL FUNCTIONS**: · - Delivers key support/help desk support to CIM corporate employees, CIM employees in the field and 3rd party users primarily for Yardi Voyager & Yardi integration systems (Elevate, Marketplace & Kube) as well as Certify, Docusig ...
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Technical Support Analyst
6 days ago
ImmunityBio El Segundo, United StatesImmunityBio, Inc. is a late-stage immunotherapy company developing a broad pipeline of next-generation therapies that drive immunogenic mechanisms for defeating cancer and infectious disease. The company's immunotherapy platform is designed to activate both the innate (natural ki ...
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Applications Support Analyst
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Cathay Bank Rosemead, United StatesPeople Drive Our Success · Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we prou ...
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Kros-Wise Norco, United States**Responsibilities**: · - Respond to new service requests, changes, incidents, and cancellations of NMCI Services for NSWC Corona. · - Execute Move-Add-Change (MAC) requests, buildouts, and other related NMCI business processes. · - Communicate updates and changes to the NMCI cat ...
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ERP Support Analyst I
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Rocket Lab USA Long Beach, United States**ABOUT ROCKET LAB** · Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climat ...
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Ensign Services San Juan Capistrano, United States**Why Ensign?** · Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast growing post-acute care industry. ESI provides service and support to over 280 facilities in the long term care continuu ...
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Decision Support HC Analyst 4
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UC Irvine Health Anaheim, United StatesDecision Support HC Analyst 4 - Decision Support - F/T Days, (HYBRID A · Updated: Nov 10, 2023 · Location: Anaheim · Job Type: · Department: Decision Support · UC Title: DECISION SUPP SPEC 4 · Position Number: · Reports to: · Asst Dir, DSS & Fin Planning · Working Title: ...
IT Support Analyst - Anaheim, United States - TCS Education
Description
Job Description:The IT Support Analyst will report to the Site Support Manager or the Director of IT and work closely with Central IT at the TCS Education System. This position is responsible for helping faculty, staff and students make effective use of technology. This is done by responding to end user problems and performing proactive outreach and training. The IT Support Analyst role is expected to exhibit stewardship of the technology resources at their site ensuring that all technology is operational and orderly. The IT Support Analyst is expected to work with IT systems and resource owners to resolve escalated tickets.
Position responsibilities include, but are not limited to:
This opportunity is budgeted at $66, ,00 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.
The Community Solution is an Equal Opportunity Employer.
IT Support Analyst professionals in Anaheim
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Mathew Garcia
Analyst with over 9 years of experience in business processes, data analysis, Reporting, Data visual ...