Customer Service Representative - Holmdel, United States - MicroData Systems, Inc.

MicroData Systems, Inc. Holmdel, United States

6 days ago

Description

Job Description

Must be located in New Jersey

Schedule:

Part Time Shifts Available between the hours of 10am – 8pm Monday through Friday and Weekends 12pm - 4pm

MDS is looking for a team of customer service reps for a project with our client, a well-known testing site, working remotely from home. We would ideally like candidates close to Holmdel, NJ.

We are building a team of motivated, organized, energetic individuals with strong customer advocacy skills to join our team You will be responsible for helping customers by providing product and service information, providing excellent customer service and care.

Responsibilities:

Deliver superior support to clients, handling customer inquiries and complaints
Answer calls, listen and empathize while documenting the steps you took to resolve the issue
Provide information about the products and services
Troubleshoot customer inquiries with care while gathering detailed information and updating customer files.
Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
Respond to calls, email and live chat inquiries in a fast-paced environment
Develop and maintain a knowledge base of the evolving products and services
Proactively follow up and make scheduled callbacks to customers when

Qualifications:

2-5 years prior experience in customer service, sales, or other related fields
Ability to prioritize and multitask, handling multiple calls per hour
Results-oriented professional consistently delivering in an evolving environment
Experience building and maintaining positive rapport with customers
Positive and professional demeanor
Excellent written and verbal communication skills

Company DescriptionMDS is a business and technology solutions provider founded in 1992. We provide vendor neutral IT solutions on a national and international level. MDS has built a stellar reputation based on our customer focus and expertise in converging IT service areas on a custom level for our clients. We pride ourselves on providing tailored solutions that increase effectiveness, efficiency, and profitability.

Company Description

MDS is a business and technology solutions provider founded in 1992. We provide vendor neutral IT solutions on a national and international level. MDS has built a stellar reputation based on our customer focus and expertise in converging IT service areas on a custom level for our clients. We pride ourselves on providing tailored solutions that increase effectiveness, efficiency, and profitability.

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