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Principal Technical Specialist - Newark, United States - NJ TRANSIT
Description
Principal Technical Specialist - AVM/TelematicsBus Maintenance
Job Description:
Move forward with us At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America.
We are committed to delivering safe, reliable service that gets our customers to their destinations on time—and we're looking to hire talented folks with a love of learning to make it all possible.
Roles and Responsibilities:
Utilizing data from AVM (Automated Vehicle Monitoring) to investigate quality issues in conjunction with the Material & Technical Support department that have been identified as new or emerging issues
Activities include:
Utilizing AVM reports and data, to target specific buses exhibiting a concern then arrange a visit to the garage to inspect the bus and or work with the garage mechanics to conduct testing.
Activities include but are not limited to, taking photos, obtaining measurements, collecting fault data from the bus, conducting testing, and overseeing specific diagnostic steps and repair processes as required to assist with the concern ID and resolution process.
Develop specific communications in support of fault findings which will assist in the diagnosis and or repair of problem buses.
identify and target high occurrences faults with applicable garages and or OEM / supplier partners.
Develop new and or modify existing broadcast reports based on the requirements of the Bus Maintenance Group.
Create ad-hoc reports based on requests from the Bus Maintenance Group in support of investigative activities.
Work in conjunction with the Electronics System Support (ESS) Team to provide them with performance reports for the componentry they are responsible for supporting.
Provide support for the monthly warranty meeting by providing AVM quality metrics.
Assist with the monitoring and reporting of new bus models and or new technologies introduced such as Battery Electric Buses.
Work with garage superintendents & garage locations to raise awareness of quality issues at specific garages that need to be addressed.
Assist the Material and Technical Support Department in the development of maintenance procedures, bulletins, MSOP's, and other technical communication pieces based on data analysis activity.
Monitor the successful updating of the bus fleet any time a new data dictionary is released. Work with ESSTeam to address any issue encountered.
Work in combination with the Material & Technical Support Team to assist in the completion of new maintenance procedures, bulletins, job aids, technical communication, parts technical issues and all other activities as directed by the AVM / Telematics Manager.
Education, Experience, and Qualifications:
Bachelor's degree in Mechanical Engineering, Mechanical Engineering Technology or a related field from a US Department of Education accredited college or university and five (5) years of vehicle maintenance experience
OR
Completion of an ACCSC (Accrediting Commission of Career Schools and Colleges) technical training program trade school in Automotive, diesel, or Heavy-Duty Vehicle Repair and Maintenance and seven years (7) of additional applied experience, or any equivalent combination of education and experience may be substituted for a bachelor's degree.
Knowledge and Skills:
Project management, organization & time management skills
Use and understanding of bus maintenance manuals and electrical schematics.
Technical writing skills.
Demonstrated ability to effectively analyze, resolve and communicated technical findings / results.
Knowledge of the operational needs of the garages and expectations to service & repair buses.
Proficient in Microsoft Office Software, including Excel, Word, PowerPoint, and Access
Ability to rationalize the data into actionable tasks.
Proficient in the use of specialized tools and equipment as well as possess a clear understanding of diagnostic routines and theory.
Certificates, Licenses, Registrations:
Required to successfully complete training in High Voltage (HV) Safety, having taken the basic and advanced level Learning Management System (LMS) High Voltage (HV) safety courses.
Working Environment:
Primarily office environment, off-site visits occasionally
Physical Demands:
Sitting, standing, light lifting, bending
At NJ Transit you will enjoy a competitive salary and excellent benefit package:
Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision
Flexible Spending Account
Life Insurance
Paid Leave
Tuition Assistance
Pre-Tax Commuter Benefits Plan
Retirement Plans
401(a) - Retirement plan with a 6% employer contribution
401(k) - Retirement saving plan with up to an 3% company match
457(b) - Deferred Savings Plan
At NJ TRANSIT, diversity and inclusivity are vital to our success as are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status.
Learn more about NJ TRANSIT Sign up to receive an invitation to our next live information session at WWW.NJTRANSIT.COM/BEST