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    technical support specialist - Newark, United States - Essex County College

    Essex County College
    Essex County College Newark, United States

    3 weeks ago

    Default job background
    Description
    Position Details

    Classification Information

    Unit

    Job Status

    FLSA

    Position Information

    Position Title
    TECHNICAL SUPPORT SPECIALIST

    Reports To

    Faculty Discipline
    N/A - Not Applicable

    Faculty is eligible for Tenure Track?

    Funding Source

    Functions and Responsibilities

    Job Summary

    Under the supervision of the Director of Information Technology or designee, the Technical Support Specialist will maintain PCs and peripherals, troubleshoot and solve hardware problems and monitor a local area network.

    Supervisory Role

    The Technical Support Specialist will receive oral and written instructions from the Director of Information Technology or designee. The Tech Specialist may supervise support Staff and student workers.

    Duties & Responsibilities
    1. Maintain PC's and peripheral systems.
    2. Respond promptly to problems or questions regarding network and systems hardware.
    3. Perform server startups, shutdowns, backups, and restores.
    4. Provide basic user support for the network.
    5. Install, repair and upgrade computer hardware.
    6. Install and configure software maintenance and upgrades.
    7. Perform system and software maintenance and upgrades.
    8. Assist college staff in the proper use of computer equipment.
    9. Implement security procedures to protect hardware and software.
    10. Maintain system logs and inventory records.
    11. Maintain strict confidentiality and security of student and staff records.
    12. Prepare routine special and ancillary reports as required.
    13. Perform other related duties as required.
    Physical Requirements

    The physical demands described here are representative of those that must be
    met by an employee to successfully perform the essential responsibilities and
    functions of the job and are not meant to be all inclusive. Reasonable
    accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.
    Unless reasonable accommodations can be made, while performing this job the staff member shall:

    • Use strength to lift items needed to perform the functions of the job.

    • Sit, stand and walk/move from place to place for required periods of
    time.

    • Move between buildings.

    • Speak and hear, communicate using telephone and/or walkie talkie.

    • Use close vision, color vision, peripheral vision and depth perception
    along with the ability to focus vision.

    • Communicate effectively in English, using proper grammar and
    vocabulary.

    • Reach with hands and arms and use hands and fingers to handle
    objects and operate tools, including but not limited to, computers,
    keyboards, telephones, calculators, and controls.

    • Bend, twist, climb, push, pull, and lift.

    Additional Requirements

    Minimum Qualifications

    Experience (number of years), Knowledge and/or Abilities
    1. Associate degree
    2. Demonstrated experience in computer repair, troubleshooting and networking.
    3. Excellent interpersonal skills.
    4. Must be proficient in oral and written communication.
    5. Must be able to work in a multi-cultural environment.
    Education Requirements
    Associate's Degree

    Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)

    Preferred Qualifications

    Experience (number of years), Knowledge and/or Abilities
    1. Associate degree
    2. Demonstrated ability to work on microcomputers and peripherals including knowledge of appropriate software.
    3. Demonstrated knowledge of Microsoft 2000, Microsoft Exchange and Microsoft Network.
    4. Attend and participate in professional training seminars or workshops.
    5. Self-Motivating
    Education Requirements
    Associate's Degree

    Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)
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