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    Support Specialist - Hudson, United States - Leaf Home

    Leaf Home
    Leaf Home Hudson, United States

    2 weeks ago

    Leaf Home background
    Description

    At Leaf Home people are at the heart of everythingwe do, and we've crafted a team of the very best to ensure we makea difference. We are the largest home services company in NorthAmerica with four different business units with award-winningproduct offerings. Our Inside Sales Representativesare the foundation of our winning team. Read more below to find outwhy Leaf wants to be YOUR company.

    What's in it for you?

    • No Cold Calling –All leads the customerhas asked US to contact THEM
    • No ExperienceNecessary – desire to win every day isrequired
    • Weekly Performance Focused Pay –base hourly rate + unlimited incentive based on daily, weekly,monthly goals...top agents make $30+ per hou together, the better we do, the more youmake
    • Free Benefits – Heath, Dental, andVision are FREE for employees Our company paid plans also offerlow co-pays and low deductible too Gym reimbursement is alsoincluded
    • Meals – No such thing as a provide fresh meal delivery at under $5 permeal
    • Multiple Shifts – Days, Evenings,Weekends. Full-time, Part-time, any time with shiftdifferentials
    • Casual Dress – Becomfortable while taking with potentialcustomers
    • Training & Advancement – Allof your training is paid and Growth equals more opportunity for allemployees – our leadership team is developed fromwithin

    PositionSummary: Inside Sales Representatives areresponsible for speaking with potential customers regarding theirproduct needs and scheduling the customer for a sales consultation.Customer leads are generated through multiple lead generationchannels including, but not limited to, event marketing, digitalads, radio, and television.

    EssentialDuties and Responsibilities:

    • Focus efforts on maximizing lead conversionfrom initial contact to set appointment
    • Uselearnings from comprehensive training program to successfully setcustomer leads
    • Initiate outbound calls fordigital advertisement sales leadsgenerated
    • Answer inbound calls received throughmultiple lead generation channels in a prompt and professionalfashion
    • Serve as initial point of contact forpotential customer via phone and email
    • Reviewinformation provided by customer to confirm accuracy, determineavailability for in-home salesconsultation
    • Overcome objections from potentialcustomer regarding scheduling, cost, etc. to schedule salesconsultation as soon as possible
    • Document andupdate customer interaction within customer relationship management(CRM) system
    • Promote teamwork throughconsistency, reliability and groupcohesiveness

    Experience andMinimum Qualifications:

    • High School Diploma orequivalent
    • Ability to learn sales systems andprocesses for inside sales center
    • Ability tojuggle various work activities
    • Ability tothrive in a fast-paced, high-energy,team-oriented
    • Apply active listening skillsthrough the ability to comprehend information presented and respondthoughtfully.
    • Detail-oriented and can focus onthe task at hand,
    • Excellent verbal and writtencommunication skills are required for communicating with internaland external parties
    • Holding oneselfresponsible and being self-driven in accomplishing business goals,adhering to policies and being responsible for one's own actions,performance, and decision
    • Proficiency usingMicrosoft Office Suite (Outlook, Word, Excel, PowerPoint, Project,and/or Access)
    • Must be legally authorized towork in country of employment without sponsorship for employmentvisa status (e.g., H1B status)

    Leaf Home Core Values

    Our vision is to continue to be the leading innovator ofdirect-to-consumer home safety and improvementsolutions. TNT - Today, Not Tomorrow.By being cognizant of the present, attacking problems, andpresenting ground-breaking solutions today, our team strives towarda better tomorrow.

    Diversity andInclusion Statement

    Leaf Home iscommitted to creating a diverse environment and is proud to be anequal opportunity employer. We strive to create an environment thatembraces differences and fosters inclusion.

    Equal Opportunity Statement

    Leaf Home will recruit, hire, train, and promote personsin all job titles without regard to race, color, ancestry, nationalorigin, gender identity or expression, sexual orientation, maritalstatus, religion, age, results of genetic testing, veteran status,or physical/mental disability (except where the disability preventsthe individual from being able to perform the essential functionsof the job and cannot be reasonably accommodated in full compliancewith the law).

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