Joi Davis

• Twenty years of certified professional customer service experience with office operation capabilities.
• Core beliefs in teamwork, time management, prompt communication, adherence to policy and procedure, and privacy protection.
• Multi-tasking, minute taking, reporting, appointment scheduling and documenting case by case end results. Perform multiple clerical duties and data entry support 35 wpm, computer knowledge includes Microsoft word suite, outlook, lotus notes and web search, 

Talented and accomplished customer service specialist with years of experience and proven ability to successfully achieve overall customer satisfaction, retention, sales, project, and time management. Highly successful in creating vision and identifying opportunities while retaining productivity. Proactive self-starter with a demonstrated ability to manage projects, build relationships, communicate innovative ideas and solution strategies, train, and support staff. Team oriented and a creative problem-solver with proven aptitude to analyze and translate requirements and offer resolution. Effective verbal and written communication when managing relationships between strategic leadership, third-party vendors, clients, or customers of request.

Mc Ellis Training Institute, Newark, NJ - Certification Received / Phlebotomy and Echocardiography (EKG)  

New Community Corporation, Newark, NJ - Certification Received / Certified Nursing Assistant                                                         

Central High School, Newark, NJ  - Diploma Awarded - College Prep