Technical Support Specialist - Flushing, United States - Abacus Business Computer

Abacus Business Computer

Verified Company

Flushing, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job description

ABCPOS is looking for an amazing Bilingual Technical Support to join our growing team in Queens, NY. As a successful hire, you need to be fluent in verbal and written of English and Chinese.

Responsibilities:

Collect customer data, process customer feedbacks, and promptly report to the supervisors
Assist customers and sales team for technical inquiry and provide solutions at all levels (business, technical);
Support the marketing team and sales team with technical internal training
Provide weekly reports, data and all reports as required to the technical support manager
Assist team to create the postssales service handbook, as well as employee handbook and customer training program;
Responsible to make the equipment and software configuration list;
Assist and help customers to solve various technical problems on the spot and report to the sale team and R&D department promptly.

Qualification:

Must be Computer related majors, have relevant experiences is preferred
Proficient in WINDOWS installation and debugging, understand basic computer knowledge such as TCP/IP,DHCP,LDAP,DNS
Must have strong problem solving ability and good communication skills
Must be fluent in Chinese and English and have the ability to work under the pressure

We sponsor CPT,OPT &H1B

岗位职责:
- 收集客户信息,处理客户意见丶建议,及时向有关部问反馈。
- 协助销售人员和客户进行各个层面(业务丶技术实现)的技术交流和解答。
- 支持市场和销售,为客户提供相关培训。
- 快速准确并按技术支持经理需求提供所有报告丶数据,如周工作计划/报告等。
- 辅助部门制定售后服务政策,员工及客户的培训制度
- 负责发货设备丶软件配置清单的制作。
- 接收和协助解决客户遇到的各类现场技术问题,及时准确的把现场信息反馈给销售和研发部门。

岗位要求:
- 计算机相关专业毕业或有相关经验者优先考虑。
- 熟悉DIV+CSS 布局
- 有很强的解决问题能力,具有良好的沟通能力。
- 工作态度积极,有责任感,具备良好的职业道德。
- 中英文流利者,英文需熟练,听丶说。有较强的沟通能力及抗压能力, 头脑灵活

Pay:
$ $26.00 per hour

Benefits: