Jobs
>
Jersey City

    Technical Specialist - Jersey City, United States - HCL Technologies

    HCL Technologies
    HCL Technologies Jersey City, United States

    3 weeks ago

    Default job background
    Description

    Job Description (Posting).


    JD:
    o Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software
    o Become familiar with local and regional infrastructure, key contacts, and escalations regarding other teams in the business
    o Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)
    o Demonstrate outstanding understanding and communication when working with clients
    o Work with vendors to add/change/remove account contracts

    o Support a standard set of applications plus additional software and hardware specific to Executives and tailored to a mobile workforce.

    Customer service skills
    o Comfortable working with people in a professional setting
    o Able to work with multiple vendors and build work relationships with them
    o Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion.
    o Good presentation & communication skills along with ability to handle critical situations.
    o Expert on MS Office products
    o Experience-based Windows 10 support
    o BitLocker encryption
    o Configuration/imaging
    o Crash/BSOD resolution
    o Installation environment
    o General Windows OS troubleshooting
    o Hardware support and troubleshooting
    o Troubleshooting hardware issues
    o Replacing desktop/laptop hardware
    o Installation of peripheral devices
    o Microsoft Office proficiency
    o Proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint (usage and support)
    o Visio, Project support
    o Able to create documentation and contribute to KB articles
    o Microsoft O365 support
    o Basic network troubleshooting
    o Experience working with basic network hardware (switches)
    o Troubleshooting connectivity issues
    o Thorough understanding of wireless/wired networks
    o Experience-based iPhone/iPad support

    English language is mandatory
    (1.) To maintain SOP's and runbooks of the respective technical track. (2.) To attend and handle complex L2 calls (3.) To handle L3 complex calls under L3 Engineer (4.) To provide telephonic and remote trouble shooting support
  • Thermo Fisher Scientific

    Technical Sales Specialist

    3 weeks ago

    Thermo Fisher Scientific New York, United States

    Bring value by utilizing technical Molecular Biology and application knowledge into differentiated products, services and support for our customers. Collaborate effectively with internal and external partners to deliver results. ...

  • DevExperts

    Technical Support Specialist

    1 week ago

    DevExperts Jersey City, United States

    **Company Description** · dxFeed delivers financial markets information and services to banks, brokers, investment companies, and other professional market participants. dxFeed is a subsidiary of Devexperts a company that develops software for stock exchanges, brokers, and inves ...

  • Link2consult

    Technical Training Specialist

    2 weeks ago

    Link2consult Jersey City, United States

    A. JOB RESPONSIBILITIES: · This position is hybrid with onsite work mainly at 2 Montgomery Street, Jersey City NJ and possible training sessions at other Port Authority Facilities in the NY/NJ area. · A. JOB RESPONSIBILITIES: · Responsible for supporting TEC Training initiatives ...

  • Bloomberg

    Technical Specialist

    2 days ago

    Bloomberg New York, United States

    Position Duties: Conducting and coordinating release operations, monitoring quality and stability status, quickly and accurately identifying problems, performing detailed and meaningful diagnosis to determine the root cause, applying solutions or remediation steps whenever possib ...

  • ZOLL Medical

    Technical Specialist

    4 weeks ago

    ZOLL Medical New York, United States

    Respicardia, · At ZOLL, we're passionate about improving patient outcomes and helping save lives. · We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and tre ...

  • The Next Practice

    Technical Support Specialist

    2 weeks ago

    The Next Practice New York, United States

    Position Overview: · The Next Practice Group is seeking a Technical Support Specialist, I to join our growing IT Team within our shared services group. · As a Technical Support Specialist, you will provide remote and in-person technical support for varying technologies and softwa ...

  • Medidata Solutions

    Technical Training Specialist

    1 week ago

    Medidata Solutions New York, United States

    Medidata: Powering Smarter Treatments and Healthier People · Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, me ...

  • DRUID AI

    Technical Support Specialist

    1 week ago

    DRUID AI New York, United States

    Come join our team · DRUID is an end-to-end platform for building AI-driven conversational business applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. DRUID intelligent virtual assistants enable fast, pe ...

  • Thermo Fisher Scientific

    Technical Support Specialist II

    2 weeks ago

    Thermo Fisher Scientific New York, United States

    Provide technical support and customer service, contribute to service knowledge base, communicate with team members, diagnose and troubleshoot laboratory equipment, stay updated on product information and market changes. ...

  • RennerBrown

    Technical Support Specialist

    3 weeks ago

    RennerBrown New York, United States

    Essential Duties and Responsibilities · Typical responsibilities include, but are not limited to, the following: · Install, configure, repair, and replace PCs · Install, configure, repair, and replace telephones · Configure basic network interfaces on various devices · Troublesho ...

  • Prophet Exchange

    Technical Support Specialist

    1 week ago

    Prophet Exchange Hoboken, United States

    **Technical Support Specialist** · * Hoboken, NJ · - · Remote OK · * Full-Time · * Customer Experience · * Technical Support Specialist · **Technical Support Specialist**The Technical Support Specialist will be in charge of assisting high volume players, institutions, VIPs and/ ...

  • HCL Technologies

    Technical Specialist

    3 weeks ago

    HCL Technologies Jersey City, United States

    Job Description (Posting).Job Description L2+ Mandatory Experience: VMware Velocloud SD-WAN, Cisco Routing, Switching (Arista and Cisco), Aruba Wireless(WLAN), ClearPass, Load Balancer, NetScaler, and Zscaler. The position of Network Data L2+ is responsible for ongoing network op ...

  • Brookfield Asset Management

    Technical Support Specialist

    1 day ago

    Brookfield Asset Management New York, United States

    Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 5,000 users. Technology Services (TS) is res Technical Support, Support Sp ...

  • Metropolitan Transportation Authority

    Technical Specialist 2

    2 days ago

    Metropolitan Transportation Authority New York, United States

    · Position at MTA Construction & Development · This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. · JOB TITLE: · Technical Specialist 2 · AGENCY: · Construction & Developmen ...

  • MTA, Inc.

    Technical Specialist 2

    5 hours ago

    MTA, Inc. New York, United States

    Technical Specialist 2 · Job ID: 6273 · Business Unit: MTA Construction & Development · Location: New York, NY, United States · Regular/Temporary: Regular · Department: Systems-C&D · Date Posted: Jun 2, 2024 · Description · This position is eligible for telework which is ...

  • The Next Practice

    Technical Support Specialist

    1 week ago

    The Next Practice New York, United States

    Position Overview: · The Next Practice Group is seeking a Technical Support Specialist, I to join our growing IT Team within our shared services group. · As a Technical Support Specialist, you will provide remote and in-person technical support for varying technologies and soft ...

  • MTA, Inc.

    Technical Specialist 3

    2 days ago

    MTA, Inc. New York, United States

    Technical Specialist 3 · Job ID: 5649 · Business Unit: MTA Construction & Development · Location: New York, NY, United States · Regular/Temporary: Regular · Department: Delivery Services Office · Date Posted: May 17, 2024 · Description · Job Posting · This position is el ...

  • Manhattan Prep

    Technical Support Specialist

    4 days ago

    Manhattan Prep New York, United States Part time

    Manhattan Prep is a high-end test prep company serving college students and young professionals studying for the GMAT (business school), LSAT (law school), and GRE (Master's & PhD programs). · What's in it for you: · Our organization is entrepreneurial, growth-oriented, and ene ...

  • Gunder

    Technical Support Specialist

    1 week ago

    Gunder New York, United States

    **Gunderson Dettmer** · **Technical Support Specialist** · **IT - New York, NY - Full Time** · **Gunderson Dettmer** is the only business law firm of its kind - exclusively serving the global venture capital and emerging technology marketplace. With more than 400 attorneys in ...

  • Ethermed

    Technical Integrations Specialist

    2 weeks ago

    Ethermed New York, United States

    Job Description · Job DescriptionSalary: · Technical Integration Specialist · Company Overview: · Ethermed is dedicated to using AI and NLP to eliminate the human labor involved in all Prior Authorizations. We are funded, growing, and looking for world-class teammates to own, le ...