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    Technical Support Specialist - New York, United States - The Next Practice

    The Next Practice
    The Next Practice New York, United States

    3 weeks ago

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    Description

    Position Overview:

    The Next Practice Group is seeking a Technical Support Specialist, I to join our growing IT Team within our shared services group.

    As a Technical Support Specialist, you will provide remote and in-person technical support for varying technologies and software.

    Responsibilities:

    • Installs, modifies, and makes minor repairs to computer hardware and software systems.
    • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
    • Helps design and implement infrastructure.
    • Consults with users to determine appropriate hardware and software needs.
    • Installs software and necessary applications for workflow.
    • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
    • Documents hardware and software updates.
    • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
    • Prepares reference material for users by drafting operation instructions

    Qualifications/Skills:

    • Excellent problem-solving and troubleshooting skills.
    • The ability to communicate technical information in an accessible manner to non-technical employees.
    • A process improvement mindset.
    • Knowledge of networking principles and operating systems.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Customer-service focus.
    • Collaborative mindset.
    • Hands-on problem-solving ability.
    • Knowledge of script languages is a plus.
    • Knowledge of Windows & Mac Operating Systems
    • Knowledge of Cloud & M365 ecosystem.

    Education & Experience:

    Associate's degree or technical degree (or higher) in computer science, information systems/technology, or related field.

    Prior experience working on a Helpdesk, Desktop Support, or similar technical function.

    Salary Range: 55K-75K annually

    **Base pay offered may vary depending on job-related knowledge, skills, and experience. A discretionary bonus and Profit-Sharing Plan, (for VP+ roles), may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

    Work Location - This hire will work in our NYC office in a hybrid capacity(3 days in office)

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