- Establishing Service Management teams, organization structure, escalation matrix, governance forums etc. required to provide services in scope of the Supplier
- Defining roles/responsibilities for all teams, establishing collaboration and communication plans
- Provide technical solutions, guidance on technologies to the team
- Implementation and management of IT Service Management (ITSM) processes like Event Management, Incident Management, Change Management, Problem Management, Knowledge Management, Service Request Management, Financial Management etc.
- Establishing SLA/KPI measurement, reporting, improvement processes
- Establishing Performance, Capacity and Quality Management framework and processes
- Management of IT Service Delivery and ongoing operation support based on IT Service Management processes, company policies and standards
- Analysis of issues, tickets, stakeholder feedbacks leading to identification and implementation of product improvement, process improvement, automation/elimination opportunities
- Working with customer to identify new value opportunities and leverage such opportunities through outcomes based projects
- Conduct required audits, surveys to evaluate gaps, improvement opportunities and incorporate actions to eliminate such gaps
- Manage required stakeholders, run agreed governance forums to discuss achievements, issues, plans, dependencies etc.
- Ability to build and manage successful teams
- Excellent knowledge and experience of Service management processes
- Excellent experience in Service Delivery and Operations management
- Good communication and stakeholder management skills
- Good understanding of various contractual, commercial and SLA constructs
- Strong creative thinking, problem-solving, decision-making skills
- Ability to manage escalations and conflicts
- Strong working knowledge of industry standards, practices as well as the company's policies, products and services
- Flexible vacation policy; time is not limited, allocated, or accrued
- 16 paid holidays throughout the year
- Generous parental leave and new parent transition program
- Tuition reimbursement
- Corporate gift matching program
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Service Manager
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Andros Taverna Chicago, United StatesAndros Taverna, located in the heart of Logan Square, is seeking a Service Manager to join our team · **POSITION OVERVIEW**: · The Service Manager is responsible for leading and managing the restaurant. This position serves as a leader, educator, coach, and mentor to the front-of ...
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Coda Di Volpe Chicago, United StatesWith their combined 35 years in the hospitality business, husband-and-wife partners Ryan and Anna O'Donnell created Ballyhoo Hospitality, which champions the qualities that make a neighborhood restaurant great. The heart-felt greeting when you walk in the door, service that makes ...
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Institute of Data Chicago, United States**About Us** · The Institute of Data is a Professional Network of Data Scientists, Cyber Security Analysts, and Software Engineers. In partnership with leading universities in Australia, New Zealand & America, and the government of Singapore, we transform careers fora data-driven ...
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Marriott International, Inc Chicago, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Chicago, 151 West Adams Street, Chicago, Illinois, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **J ...
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Qurium Solutions Inc Chicago, United States**The Opportunity** · Our team of mission-driven Managed Services Consultants are focused on helping customers administer and evolve their Supplier Diversity Programs. This team supports customers' Supplier Diversity goals through quarterly and annual reporting and by providing a ...
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Customer Service Manager
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Jim Tom - State Farm Agent Chicago, United StatesState Farm Insurance Agency is hiring a Customer Service Manager-Agent Team Member to provide our insurance customers service and sales support for our personal/commercial insurance products. · **BENEFITS**: · - Base comp (doe) · - Bonus based on production · - Professional offic ...
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Manager Contract Services
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Ann & Robert H. Lurie Children's Hospital of Chicago Chicago, United StatesAnn & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of ...
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Customer Service Manager
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Eric Bielinski - State Farm Agent Chicago, United StatesAre you a dedicated customer service professional with a passion for providing exceptional service? State Farm is thrilled to present an outstanding career opportunity as a Customer Service Representative (CSR) on Eric Bielinski's team. We believe that Eric Bielinski's team is th ...
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Mill Services Manager
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Phoenix Global, LLC East Chicago, United States**Position Title: Mill Services Manager** · **Reports To: General Manager** · **Overview of Position**: · The Mill Services Manager manages communication between the customer (mill) and Phoenix Global. The position ensures increasing levels of customer and employee satisfaction w ...
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Client Service Manager
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Eclerx Chicago, United States**Client Service Manager** · - ___________________________________ · Location: Chicago, IL · Type: Full-time · Department: Financial Markets · - ___________________________________ · **Summary** · **Responsibilities** · - Cultivate strong, long-lasting relationships with high-pro ...
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Guest Services Manager
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Hyatt Centric Chicago Magnificent Mile Chicago, United StatesProperty Description: · Overview: · Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Servic ...
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Food Service Manager
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Aramark Chicago, United StatesAramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and r ...
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Food Services Manager
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Covenant House Illinois Chicago, United StatesJob Title(s): Food Services Manager · Department: Operations · Reports To: Chief Operations Officer · Direct Reports: Kitchen Cooks · Classification: Exempt · Date: 05/10/24 · Company Overview · Founded in 2017, Covenant House Illinois (CHIL) provides critical protection and reso ...
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Customer Service Manager
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Jim Tom - State Farm Agent Chicago, United StatesMetro Chicago State Farm Insurance Agency is hiring an insurance licensed professional. · **BENEFITS**: · - Base comp and bonus · - Paid time off (personal time/holidays) · - Profit Sharing Plan · - Health prem allowance · - M-F 9-5 (no evenings/weekends) · - Training and profess ...
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Cherry Circle Room Chicago, United States**Title**: Wine/Service Manager - Land and Sea Dept at Chicago Athletic Association · - Cherry Circle Room - Milk Room - Events & Pop Ups · **Reports to**: General Manager, Beverage Director, Director of Operations · **Position Objective**: Their primary focus is the oversight, t ...
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Region Manager, Onsite Managed Services
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Konica Minolta Business Solutions, U.S.A., Inc. Chicago, United StatesOverview: · The **Region Manager - Onsite Managed Services** is responsible for the national relationship between Konica Minolta Business Solutions, USA Inc. and select Onsite Managed Service Providers. In addition, the position is responsible for supporting the activities relate ...
Service Manager - Chicago, United States - PUBLICIS GROUPE
Description
Company DescriptionPublicis Sapient:
At Publicis Sapient, we help companies and the public sector keep up with the pace of technological, societal, and cultural change-all while meeting the ever-evolving demands and expectations of their customers.
How? By elevating customer experiences, modernizing organizations and unlocking value through technology and data. By setting bold but achievable visions for digital transformation, we empower our business partners with true speed and agility.Job Description
Service Manager Job Description
The Service Manager manages IT Service Delivery related to applications, provides ongoing operations support aligned with the IT Service Management processes.
Salesforce Service Manager Responsibilities include:
Service Manager skills:
Pay Range:
$123,000 - $142,000
Benefits of Working Here:
As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
If you need assistance or an accommodation due to a disability, you may contact us at or you may call us atCompany Description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers.
We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity.
United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.
All your information will be kept confidential according to EEO guidelines.