Director Analytics - New York, United States - Girl Scouts

Description

Girl Scouts of the USA

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork.

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

We are seeking a highly skilled and experienced Director of Analytics & Insights to join our team. The director of analytics will play a crucial role in driving data-driven decision-making processes, optimizing our operations, and enhancing our impact. This individual will lead our analytics team in leveraging data to inform strategic initiatives, measure outcomes, and identify opportunities for growth and improvement. Girl Scouts relies on data and research to measure the impact of our customer experience, identify trends, and find new markets for growth. The individual will take a hands-on approach to leading a team responsible for requirements, analyzing, executing, reporting, and developing insights to inform strategic decisions and identify opportunities within the movement. This individual will also manage the team that provides the visualization capabilities for ongoing reporting for both the national organization and support for the 111 Girl Scout councils; therefore, this leader position will be responsible for gathering business requirements, determining the best ad hoc response, data product, visualization solution or ongoing reporting is required. This role works closely with the Enterprise Data Management team to ensure that the required data exists or provide the requirements to source the data setting end internal client expectations on delivery thinking not only of the analytical scope of work but taking into the consideration sourcing the data. There is a need to develop data product lifecycle management capability across the broader team; therefore, experience and knowledge in this area would be an bonus for the position.

Key Responsibilities:

• Strategy Development: Collaborate with senior leadership to develop and implement a comprehensive analytics strategy aligned with the nonprofit's mission and goals.
• Data Analytics: Oversee the collection, analysis, and interpretation of data from various sources to provide insights into organizational performance, program effectiveness, and stakeholder engagement.
• Performance Measurement: Establish key performance indicators (KPIs) and metrics to track progress towards organizational objectives, ensuring that metrics are meaningful, relevant, and actionable.
• Predictive Modeling: Utilize advanced statistical techniques and predictive modeling to forecast trends, anticipate challenges, and identify opportunities for innovation and improvement.
• Data Visualization: Develop intuitive and visually appealing dashboards, reports, and presentations to communicate insights and findings to stakeholders at all levels of the organization.
• Cross-Functional Collaboration: Collaborate with departments across the organization to understand their data needs, provide analytical support, and drive data-driven decision-making processes.
• Team Leadership: Lead and mentor a team of analysts, providing guidance, support, and professional development opportunities to foster a culture of excellence and continuous improvement.
• Technology Integration: Optimize, evaluate (if needed), and implement analytics tools, platforms, and technologies to streamline data management processes and enhance analytical capabilities.
• Continuous Improvement: Stay abreast of industry trends, best practices, and emerging technologies in analytics and data science, and recommend innovative solutions to enhance organizational effectiveness and efficiency.

ESSENTIAL RESPONSIBILITIES - Primary duties of the position

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Analytics Development & Execution

Oversees and leads all GSUSA reporting, business and analytics development and execution and is responsible for developing insights for strategic direction.

Manages multiple simultaneous ad hoc requests, analytical projects, ensuring alignment with defined objectives and adherence to established timelines.

Acts as subject-matter expert on Girl Scout data and can integrate third party data and research into analysis. Applies insights and learnings to day-to-day questions and conversations across the movement to inform decisioning.

Synthesizes research and analysis and develops insights and make clear recommendations to inform strategic decisions. Proactively communicates key insights to key stakeholders across the organization.

Identifies areas to leverage data to track ongoing health of Girl Scout movement and brand.

Develops an agile data product lifecycle plan and leads execution through the broader team.

Develops ad hoc analysis, dashboards, and regular communications with focus on actionable insights to ensure stakeholders have access to the latest findings.

Provides Look and other reporting training and support to both GSUSA and councils.

Manages intake process of new requests and prioritizes work for the team based on strategic initiatives, finding synergies among departments and between the national and council organizations.

- As needed, represents the work at GSUSA and council events, as well as external conferences, and attends local and national meetings

Leadership

Leads and coaches a team responsible for the design and execution of analytical and data product projects that answer key business questions and identifies opportunities to develop ongoing reports or data products to increase business user self-service.

Mentors team in conducting basic and advanced ad hoc analyses to derive key insights using a variety of data acquisition, analytical and visualization tools, such as Excel, Power BI, and Looker.

Proactively collaborates with cross-divisional leaders (Revenue Office including Membership, Council Partnership, Program, Fund Development, DEIRJ, and Finance) to understand their strategies and questions and identifies areas where data and analytics can inform strategic decisions and measure impact.

Establish a cross team data product development and lifecycle program over time.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

REQUIRED COMPETENCIES

The Individual is regarded at the highest level of very experienced subject matter expert with high credibility and who is perceived outside the organization as an authority in a complex analytical field.

More than five (5) years prior experience in a management or staff position with responsibility over multidisciplinary functions including people.

Passion for the nonprofit sector and a commitment to advancing social impact and social justice initiatives.

Significant experience leading major multi-faceted analytical projects and data product development or lifecycle management, as a manager or individual team lead

Ability?to?infer?actionable?insights?from?first party and secondary data and effectively communicate them in compelling reports and presentations (e.g., in PowerPoint or other platforms using data visualization, headlines, and stories)

The inclination to seek and analyze data from a variety of sources to support decisions and to align others with the organization's overall strategy.

Excellent storytelling skills, ability to craft insight into clear, logical written presentations designed for a senior audience.

Strong organization, communication, interpersonal, and presentation skills including communicating complex information with clarity to diverse audiences, and preparing and presenting reports, dashboards, and other written communications to GSUSA and council stakeholders.

Strong leadership and team-building skills, with a demonstrated ability to mentor and develop high-performing teams.

Anticipates needs and is skilled in resolving current issues, and the ability to build long-term solutions and roadmaps to meet the needs of the council and internal shareholders.

Proven relationship builder based upon trust, respect, effective communication, and achievement of common goals; experience in identifying potential needs and opportunities and in fostering collaboration and support.

Strong knowledge of PowerPoint, Word, advanced skills in Excel and Looker; comfortable using macros to automate more complex analysis.

Experienced with database-based systems to pull information required to complete analysis. Experience working with Snowflake a plus.

Advanced proficiency in using business intelligence tools such as Looker or Power BI

REQUIRED TECHNICAL SKILLS

Office 365 or similar suites

Competency in PowerPoint or similar presentation software

Expert in Microsoft Excel software

Knowledge of SPSS or similar (including the use of syntax and multivariate statistics) a plus

Proficiency in data visualization tools such as Looker, Power BI, Excel, or similar platforms.

Forecasting experience and knowledge.

Data Product Development and Lifecycle management a plus

Experience with database management systems (e.g., SQL, NoSQL) and programming languages (e.g., Python, R) for data manipulation and analysis.

REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)

Degree or Equivalent Experience:

A BS degree required; MS preferred

Minimum Years of Experience: 8 + years experience in corporate and/or non-profit environment

Salary Range: $80,500 - $130,000

This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.

What We Offer:

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:

Paid Time Off:?

GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays, and year-round early closures on Fridays and preceding most holiday weekends. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits:

• Medical and Behavioral Health Coverage
  • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
  • Both plans include GSUSA partial subsidy of premium costs
  • Dental and vision coverage
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
• Company-paid life insurance
• Flexible work arrangements
• 12 weeks of paid parental leave
• 401(K) with company match
• Sick leave
• Short- and Long-Term Disability for salary continuation
• Health and Wellness Classes and Activities throughout the year
• Access to Employee Engagement Groups

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday with a 35 hour per week schedule. Occasional evening and weekend work may be required as job duties demand.

AAP/EEO Statement: GSUSA is an equal employment opportunity employer.