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Croydon

    Customer Service Representative - Croydon, United States - London Approach

    London Approach
    London Approach Croydon, United States

    1 week ago

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    Description

    As a Customer Service Representative, you will be supporting the day-to-day functions of the customer service and sales departments. This role is responsible for assisting customers with any product/service inquiries and aiding in any issue resolutions when needed.

    Location: Croydon, PA

    Hybrid

    Compensation : $24-30/hr (depending on experience)

    Responsibilities:

    • Provide exceptional customer service and adhere to company standards by consistently delivering high-quality customer service and upholding company standards and policies.
    • Review customer feedback and market trends to pinpoint opportunities for refining processes and enhancing services.
    • Offer comprehensive product and service information to customers, addressing their inquiries and resolving any issues they encounter.
    • Prepare quotations for standard products featured in the catalog.
    • Establish and maintain customer accounts, ensuring accuracy in their records, and oversee the fulfillment of customer orders to guarantee timely delivery.
    • Resolve customer issues by investigating complaints, determining root causes, and effectively communicating solutions.
    • Input Return Material Authorizations (RMAs) into the ERP system in response to requests from the sales team.
    • Collaborate with various departments to confirm ship dates for new orders and promptly provide custom product quotations to customers.
    • Ensure meticulous documentation of customer interactions and transactions within the CRM platform.

    Qualifications:

    • High School Diploma and/or Associates Degree required however Bachelors Degree is highly preferred
    • Minimum of 2 years of customer service experience required
    • Technically skilled in navigating CRM systems
    • Commitment to delivering exceptional customer service
    • Excellent verbal and written communication skills, with a high level of interpersonal tact and diplomacy


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