Dental Lab Customer Service Representative - Langhorne, United States - Xpert Dental Lab

Description

As a Dental Lab Customer Service Representative, you will serve as the primary point of contact for our dental laboratory, delivering exceptional customer service and support.

Your role will involve managing customer inquiries, assisting with orders, and ensuring a seamless experience for our clients. We are seeking a motivated individual with strong communication skills and a passion for providing outstanding service.


Responsibilities:


Customer Support:

• Provide accurate information about our dental lab services, products, and pricing.
• Assist customers with placing new orders, modifying existing orders, and tracking order status.
• Address customer concerns or complaints professionally and empathetically, striving to achieve resolution.

Order Management:

• Process orders accurately and efficiently, ensuring all necessary information is captured.
• Coordinate with dental technicians to schedule and prioritize orders for timely completion.
• Monitor order progress and provide updates to customers as needed, including estimated delivery times.

Communication Liaison:

• Facilitate clear communication between customers and internal departments, such as production and billing.
• Relay customer feedback, requests, and concerns to the appropriate team members for resolution.
• Ensure that all communication with customers is conducted in a courteous and professional manner.

Documentation and Record Keeping:

• Maintain accurate records of customer interactions, transactions, and order details in the database.
• Process payments, issue invoices
• Prepare and distribute reports on customer service metrics, including satisfaction levels and response times.

Quality Assurance:

• Collaborate with the quality control team to ensure that all dental products meet our standards before delivery.
• Address any quality issues or concerns raised by customers promptly and coordinate resolutions.

Qualifications:

• Previous experience in customer service, preferably in a dental industry.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong interpersonal skills and the ability to empathize with customers' needs and concerns.
• Attention to detail and accuracy in order processing and data entry.
• Ability to multitask effectively in a fastpaced environment while maintaining a positive attitude.
• Knowledge of dental terminology and procedures is a plus.

Working Conditions:

• This position is typically performed in a dental laboratory or office environment.
• May require prolonged periods of sitting or standing.

Application Process:

Pay:
$ $20.00 per hour


Schedule:

• 8 hour shift

Ability to Relocate:

• Langhorne, PA 19047: Relocate before starting work (required)

Work Location:
In person