Costumer Service Representative - Cherry Hill, United States - Innovative Charity Events
Description
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.
Duties:
- Provide accurate information about products, services, and promotions
- Assist customers with order placement, modifications, and cancellations
- Upsell products and services to maximize sales opportunities
- Analyze customer needs and recommend appropriate solutions
- Conduct outbound calls to follow up on customer inquiries or resolve issues
- Perform data entry to update customer records and maintain accurate documentation
- Collaborate with other team members to ensure seamless customer experience
- Handle customer complaints or escalations with empathy and professionalism
Qualifications:
- Fluent in English (verbal and written communication skills)
- Previous experience in customer service or sales is preferred
- Strong problemsolving skills and ability to think on your feet
- Excellent interpersonal skills with the ability to build rapport with customers
- Detailoriented with good organizational and multitasking abilities
- Ability to work in a fastpaced environment while maintaining composure
- Basic computer skills including data entry and navigating software systems
Benefits:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career advancement within the company
Job Types:
Full-time, Part-time
Pay:
$ $800.00 per week
Benefits:
- Flexible schedule
- Onthejob training
- Paid time off
Experience level:
- No experience needed
Shift:
- Day shift
- Morning shift
Work setting:
- Inperson
- Office
Ability to Commute:
- Cherry Hill, NJ preferred)
Ability to Relocate:
- Cherry Hill, NJ 08003: Relocate before starting work (required)
Work Location:
In person
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