Tricare Beneficiary Service Representative - Trevose, United States - Leidos

Leidos

Verified Company

Trevose, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description
Are you looking for your next
"great mission" professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families?
Leidos has the perfect job for you in Kunsan, South Korea
The
BEST and
BRIGHTEST come to
Leidos, where we take pride in making a difference for every person we support Leidos offers great benefits: competitive paid time off (PTO) packages, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us

As part of the Leidos team as a TRICARE BSR, you will provide Beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

You will also provide specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, and enrollment support designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas.

Under mínimal supervision, you will serve as a TRICARE liaison for TRICARE Overseas Prime (TOP) Beneficiary population. T
his great job opportunity makes a difference for so many of our valued military families

WHAT YOU WILL BE DOING

Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System (DOES), Customer Relationship Manager (CRM) systems, etc.
Register TRICARE beneficiaries in MHS Genesis System
Perform individual and/or batch Primary Care Manager (PCM) changes, following the Military Treatment Facility (MTF) guidelines
Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
Collect, process, retrieve, and disseminate transfer information to support the TRICARE activeduty and activeduty family member portability/disenrollment process
Conduct briefings for In Processing, Out Processing, Maternity, preseparation/retirement, and others
Provide basic claims support such as providing information on the status of claims
Collect and record Other Health Information (OHI) information into applicable systems
Determine the appropriate assistance levels and when forward a call or refer as needed to address the beneficiary's question
Collect and report information on daily activities performed
Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses
Maintain confidentiality and proper handling of Protected Health Information (PHI)
Provide remote support to Leidos BSRs at other sites
Adhere to a business casual dress code
Provide shadow support to new BSRs as needed
Other duties as assigned

REQUIRED

High school diploma or GED
Must be a US Citizen
Be eligible for and maintain ADP IT III clearance/Non-Sensitive Position, Tier
Be eligible to obtain required Invited Contractor SOFA designation for employment in Korea
Three years' cumulative experience in the following areas:
Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
Experience in a medical or clinical environment
Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims
Experience in a customer service environment

DESIRED

SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
Be fluent in English
Proficient in written and oral communications
Possess effective presentation skills
Computer literate with Internet research experience
Ability to respond tactfully with people on the phone and in person
Ability to work independently and under limited supervision
Excellent organizational skills and time management skills
Detail oriented
Ability to multitask
Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

Original Posting Date:

Pay Range:
Pay Range $28, $51,700.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.